Specsavers
Administration/Scheduling Assistant
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So, you’re an organisation expert wanting to take your career to the next level?
Our Administrator/Scheduler role in our Home Visits business could be perfect for you.
As an Administrator/Scheduler at Specsavers
You’ll be a key part of our business. This office-based role is very customer-focused, as well as being key to the success of our clinics. You will:
- Make and take calls from patients, care homes, and 3rd parties
- Book, schedule, and plan the clinics efficiently for our Home Visits teams
- Update patient records
- Arrange for deliveries of patients’ new glasses
- Liaise with the field-based teams on a daily basis
- Handle other general admin duties
All the while ensuring our customers feel listened to and receive a gold standard service.
We are looking for someone with
- Proven administration and scheduling experience
- Excellent organisational and time management skills
This is a fast-paced role, so you will need to be able to manage a busy workload and conflicting deadlines. An excellent telephone manner is a must in this role.
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The partners’ vision
They want to be able to offer the very best patient experience possible. For us, customer excellence is not just about taking calls or dispensing glasses, it is about taking the time to assess our patients’ lifestyle and needs. It is about making them feel special as well as offering them a service that can enhance their independence and quality of life. It is about making our patients SMILE!
You’ll be surrounded and supported by a team
Bringing care to the homes of the people who can’t come into our stores. Essentially, you’ll be making a real difference here.
Our business
Our Home Visits office is based in Wembley, so our preferred candidate must be local or within a short commutable distance.
Our team
We have a wonderful team of dedicated people ready and waiting for you to meet.
What’s on offer?
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As well as all the support you need, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary: £27,000 per annum DOE
- Full-time: Monday – Friday 9am-6pm (there may be a requirement to work weekends in this role in the future)
- 28 days holiday (includes Bank Holidays)
- Additional paid day off for your Birthday
- Access to Specsavers Perks Scheme
- WeCare Support
- Access to Headspace App
What we’re looking for?
- Current or previous route planning and appointment setting or scheduling experience is essential
- Excellent telephone manner
- Good time management and the ability to work at pace and manage conflicting deadlines
- Call centre, office experience, and customer service skills are also desired
In short, if you’re ready to make a difference, we can’t wait to hear from you.
We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
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