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City College Plymouth Training and Development Team Opportunity
City College Plymouth are looking for someone to join their Training and Development Team. You will be providing administrative support to the Training and Development Team.
Working at City College Plymouth provides great benefits, including 29 days annual leave, plus Christmas closure.
What you'll do at work
- Assist in supporting Wellbeing Champions and Staff Hub meetings, including preparing agendas and taking minutes
- Provide clerical support duties such as: word processing letters and reports, using spreadsheets and updating databases
- Undertake telephone answering, take messages and follow up actions as appropriate and ensure callers receive appropriate feedback
- Promote staff training opportunities, health and wellbeing initiatives, and incentives via Staff Central and across the College
- Deal with correspondence appropriately, observing confidentiality at all times
- To liaise closely with other College Departments, arrange appointments and manage diaries
- Receive visitors and provide appropriate hospitality
- Maintain adequate stationery stock levels
- The post holder must also undertake other duties, as appropriate to the grading of the post, as required
- Assist in supporting the arranging of Staff Development Days, Industry Days, and Wellbeing Days to maximise awareness and engagement
Where you'll work
Kings Road
Devonport
Plymouth
Devon
PL1 5QG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE PLYMOUTH
Training course
Customer service practitioner (level 2)
What you'll learn
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Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Training will be undertaken within the workplace, Assessors will make time to visit and regular reviews taking place every 12 weeks
Essential qualifications
- GCSE in:
- English (grade 4 / C)
- Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
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Other requirements
- Passing a Disclosure and Barring Service (DBS) check
About this employer
At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Upon successful completion of the apprenticeship, you will gain a qualification in Customer Services Practitioner Level 2.
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