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Administrative Apprentice
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About the Role
The main purpose of the apprentice role is to support the running of the office, deliver excellent customer service to clients and produce client reports within appropriate timescales. You will be supporting a full-time administrator who will be your mentor for the apprenticeship.
Duties
- Completing reports within the appropriate timescales
- Uploading and downloading data to and from the tablet to the in-house system
- Data entry into in-house system and clients in-house systems: Mark One TEAMS, SharePoint, Xero, etc.
- Formatting of individual Water Hygiene survey reports
- Matching reports with results from analytical certificates
- Completing reports/turning reports into pdf’s/e-mailing reports to respective clients
- Scheduling and arranging appointments by liaising with clients
- Being the first point of contact for customer enquiries; aiming to deliver excellent customer service while resolving queries in a timely manner
- Scheduling works for Water Hygiene Technicians and Surveyors to complete on a daily basis
- Logging customer enquiries to the in-house system
- Creating letters and communication materials and sending to clients
- Organise accommodation arrangements
- Any ad-hoc duties
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Essential Qualifications
- GCSE in:
- Maths and English (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Full-time position available with the potential to be eventually becoming a full-time member of the administrative team.
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