Aneurin Bevan University Health Board
Administrative Assistant
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Job Overview
The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Division. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.
We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
This role will be based at Specsavers, Newport but will be required to cover the pan Gwent area.
Main Duties of the Job
The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Division. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.
- To provide an essential telephone support service relating to patient services, involving handling calls for Ophthalmology service for the Retina service and also requested to cover reception.
- To provide quality clerical support, ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board Policies and Procedures and all documentation is updated in line with service requirements and standards.
- To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained.
- To provide reception cover for Ophthalmology service.
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The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital. Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.
Working for Our Organisation
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
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Qualifications
Essential Criteria
- Good General Education
- Understanding of a range of routine work procedures, which would require a combination of on-the-job training and a period of induction
- Computer Literate
- Standard keyboard skills
Desirable Criteria
- Proficient in software packages, including Word, Excel
Experience
Essential Criteria
- Previous clerical experience or similar
Desirable Criteria
- Previous Medical Records experience or knowledge of the hospitals patient administration system (PAS)
Skills
Essential Criteria
- Good communication skills
- Polite and professional telephone manner
- Ability to perform well under pressure
- Ability to prioritise workload and achieve targets within given deadlines
- Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
- Ability to work flexibly either as part of a team or using one's own initiative
Desirable Criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential Criteria
- Ability to work and problem solve under pressure whilst achieving targets
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards of work
- Flexible to the needs of the service, energetic and determined
- Accurate/Methodical in all aspects of work
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