Manchester University NHS Foundation Trust
Administrative Assistant
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Job Opportunity at Manchester Royal Eye Hospital
The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world-class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London. Ward 54 is an extremely busy ward with an ever-changing environment.
Have you got the right mix of skills it takes to work within a busy department?
Right now, we’re looking for a flexible, hardworking person to work Friday, Saturday and Monday. Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.
Key Responsibilities
- Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately
- Respond to general enquiry emails using drafted templates
- Process of booking and scheduling surgical procedures
- Contact and confirm patient surgery information prior to date of admission
- Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities
- Check and collect completed paperwork from patients prior to admission
- Carefully update patient details onto Hive
- Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis
- Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate
- Keeping an up-to-date electronic diary for the service
- Arrange follow-up appointments when required
- Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity
- Ensure the reception desk always has a receptionist available during core hours
- Ensure the reception area is kept clean and tidy at all times
- Clean and update stock of the drinks machines
- Maintain the patient information displayed in the waiting area and consulting rooms
- Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery
- Accurately collect hospital payments in accordance with Trust policy
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Requirements
To succeed, you’ll need to have experience in a process-driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.
Contact Information
For answers to any questions not contained in the job advert, job description, or person specification, please contact:
The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
Please note that applications are accepted by completion of our online application form only. We cannot accept CVs.
About Manchester University NHS Foundation Trust
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
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With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Further Information
For further details or informal visits, contact:
- Name: Victoria Sumner
- Job Title: Team Leader
- Email Address: Victoria.Sumner@mft.nhs.uk
- Telephone Number: 0161 701 2715
Additional contact Team Leader is Tracey Royle:
- Email: Tracey.Royle@mft.nhs.uk
- Telephone: 0161 701 2715
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