Administrative Assistant

Role Overview

Provide administrative assistance to the Stroke Pathway Assessment and Rehabilitation Centre based at Beech Hill Rehabilitation Unit.

Responsibilities

• Ensure efficient and effective support to the services.
• Be the first point of contact for patients and visitors entering SPARC, and to always present a professional and friendly manner.
• Consistently deliver a patient-focused service, which provides good customer service and effective working relationships along the Stroke Pathway.
• Work closely with the other members of the team to ensure the smooth running of the services at all times.
• Provide a strictly confidential administrative service to the Stroke Pathway Assessment and Rehabilitation Centre (SPARC), Community Stroke Service (CSS), and Intermediate Care Beds (ICB).
• Be competent in the use of Microsoft Outlook, Teams, Word, Excel, and PowerPoint as well as Trust systems including SystmOne and Lorenzo.
• Be responsible for ordering supplies using the in-house ordering system (Integra/Web Basket).
• Provide administrative support to the Interface office as part of the SPARC/ICB service as required, accurately inputting data into Excel spreadsheets and SystmOne.
• Cover main reception at SPARC as required – meeting and greeting patients and visitors to SPARC in a friendly and courteous manner and direct all visitors as appropriate.
• Ensure correspondence, both paper and electronic, is handled and responded to in a timely and efficient manner.
• Be conversant in the use of the internet and STH intranet, using both effectively to support the work of the service.
• Positively contribute to team culture and act as a positive ambassador for the organisation.
• Infection prevention and control is integral to this post. The post holder should, at all times, demonstrate effective infection control and hygiene.