Claimsline.com
Administrative Assistant
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Company Description
Claimsline is an independent accident management company authorised and regulated by the Financial Conduct Authority (FCA). The company supports motorists who have been involved in road traffic accidents by arranging like-for-like, same-day replacement vehicles and managing claims from start to finish. Claimsline focuses on reducing costs for customers, often eliminating excess payments and protecting no-claims bonuses. The service is designed to be straightforward, accessible, and free to eligible clients, with advisors available by phone and online. Team members work in a fast-paced environment where customer care, efficiency, and regulatory compliance are priorities.
Role Description
This is a full-time, on-site Administrator role based in Greater Manchester. The Administrator will handle day-to-day administrative duties, including:
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- Processing incoming claims documentation
- Updating internal systems
- Maintaining accurate customer records
- Answering phone and email enquiries
- Gathering required information from customers and third parties
- Supporting advisors with case preparation and follow-up
- Liaising with partners to ensure timely progress on each claim
- Resolving routine queries
- Preparing standard correspondence
- Producing basic reports
- Contributing to the continuous improvement of office processes and customer experience
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Qualifications
- Strong administrative skills, including accurate data entry, document management, and record keeping.
- Excellent written and verbal communication abilities, with a professional and empathetic telephone manner.
- Good organisational and time-management skills, with the ability to prioritise tasks in a busy environment.
- Competence with common office software (e.g., email, spreadsheets, word processing, CRM or case management systems).
- Attention to detail and a focus on accuracy, particularly when handling sensitive or regulated information.
- Customer service mindset with the ability to build rapport and handle queries calmly and efficiently.
- Ability to work collaboratively with colleagues across teams and interact confidently with external partners.
- Previous experience in administration, customer service, insurance, legal, or accident management is beneficial but not essential.
- Understanding of or interest in FCA-regulated environments and compliance requirements is an advantage.
- Willingness to learn, follow established processes, and contribute ideas for improving workflows.
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