Betsi Cadwaladr University Health Board
Administrative Assistant Alaw Unit
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Job Overview
The ability to speak Welsh is essential for this position.
The successful candidate will need to undertake a range of duties including filing, collecting patient case notes, answering the phone, carrying out a variety of duties and supporting the team as necessary. We work in a busy and fast environment that requires a person who has the ability to adapt and work independently.
The post holder must have the ability to work as part of a team to ensure that all relevant communications are carried out in a timely and accurate manner. You would be expected to treat requests and inquiries from patients, carers, and colleagues in a confidential and sensitive way, face to face and by telephone.
You must have a good standard of education, good organizational skills, and the ability to work as part of the team.
Main Duties of the Job
- To receive and direct visitors and relatives in a professional and courteous manner at all times.
- Answer the telephone, convey messages, and deal with enquiries.
- Deal with enquiries from medical staff and the public.
- To inform nursing staff as patients arrive and ensure that patients' case notes are available and complete.
- To input correction information and accurately use the Patient Administration System, including:
- Registration screen to check patient details are correct. To amend this when necessary and make sure that the PAS system corresponds with the patients' case notes. To request ID sheets and labels.
- Medical Records Tracking screen to assist with the movement of patients' case notes around the hospital.
- Search and Summary screen to look up patient appointment history.
- Use of the outpatient report screen to print off future clinic lists to obtain patient notes from the medical records department.
- Use of the waiting list entry screen to register a patient on the waiting list.
- Use of the outpatient appointment screen to make or arrive patients for clinics.
- To make sure correct information is given for outpatients' appointments to be made.
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Working for our organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
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Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person Specification
Qualifications
Essential criteria
- Maths GCSE (or equivalent)
Desirable criteria
- Formal IT qualification
Experience
Essential criteria
- Experience within an office environment.
- Experience involving customer service.
- Experience of a wide range of communication styles.
- Experience of working in a busy/high-pressure environment.
Desirable criteria
- Previous NHS experience.
Skills
Essential criteria
- Ability to prioritise workload.
- Excellent organizational skills.
- Ability to multitask whilst under pressure.
- Good level of IT literacy.
Desirable criteria
- Profiad WPAS blaenorol.
Knowledge
Essential Criteria
- Awareness of the importance of confidentiality/Data Protection Act.
Desirable criteria
- Awareness of local/national waiting list management, cancer targets.
Personal Qualities
Essential Criteria
- Ability to work as part of a team.
- Ability to work independently.
- Ability to remain calm in stressful situations.
- Ability to empathise with patients and relatives.
Other
Essential criteria
- Ability to speak Welsh (level 3).
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