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Administrative Assistant Apprentice
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Administrative Assistant Role
This Administrative Assistant role is a great starting point if you are looking to build real experience in a professional environment. You will be at the centre of the office, supporting our front-of-house and Senior PA team while helping deliver a great experience for both colleagues and clients.
Reception & Front of House
- Act as the first point of contact for clients, visitors, and staff, providing a professional and welcoming reception experience and organised front-of house presence
- Answer and direct incoming calls via Microsoft Teams, escalating or passing messages appropriately
- Assist with the preparation of meeting rooms, including basic setup, refreshments, and post-meeting tidy-up
- Assist with incoming and outgoing post distribution throughout the day
- Help monitor and restock office and kitchen supplies (e.g. milk, fruit, stationery), reporting shortages as needed
- Support the Building Maintenance Partner or Facilities Supervisor with simple facilities and maintenance requests, escalating issues appropriately
- Assist in keeping storage areas and shared spaces organised, safe, and tidy
Administrative & PA Team Support
- Provide confidential administrative support to the Personal Assistant supporting the Staff & Training Partner across a range of day-to-day HR and people-related matters
- Support the administration of the employee lifecycle, including new starter documentation, onboarding, changes to employee details, and leaver administration
- Assist with monitoring key HR dates and processes, such as probation periods, training requirements, appraisals, qualifications and other employee-related deadlines
- Assist with recruitment administration, including arranging interviews, drafting communications to candidates, and assisting with pre-employment checks
- Support the administration of staff training and professional development, including maintaining training records and coordinating external training arrangements
- Handle confidential and sensitive information appropriately, maintaining a high level of discretion and understanding the importance of data protection and confidentiality
- Support with general administrative tasks across the Firm as required, including collating accounting packs, drafting correspondence, assisting with AMLR searches and packs, and processing internal timesheets and expense claims
Learning, Development & Professional Standards
- Take part fully in the Level 3 Business Administration Apprenticeship programme, applying learning to day-to-day tasks
- Develop strong organisational, communication, and time-management skills through practical experience
- Maintain accurate records of tasks completed, learning progress, and administrative activities when required
- Demonstrate a willingness to learn, ask questions, and take feedback positively
- Uphold the firm’s professional standards, Ethos, and office culture at all times
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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To meet the requirements of the Level 3 Business Administration apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
- Formal training, including online learning and internal learning events
- 1-2-1s with your coach and line manager
- Observing and shadowing colleagues
- Writing up learning reflections for your portfolio
GCSE in:
- English (grade 4-9 or A*-C)
- Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
For over 70 years, Lewis Golden has been building trusted relationships through expert tax and accountancy services but they are far from old-school. Today, they are a dynamic team of 70+ people and proudly ranked among the UK’s top 75 firms, with two offices, one near Wigmore Hall, as well as our Queen Anne Street base.
https://www.lewisgolden.com/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time employment
The contact for this apprenticeship is:
LDN APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000031622.
Closes in 16 days (Wednesday 30 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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