East Suffolk and North Essex NHS Foundation Trust
Administrative Assistant - Dietetics
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Job Opportunity: Administrator
An exciting opportunity has arisen for a highly motivated and forward-thinking Administrator within our Integrated Therapies administrative team. You will be working within our Dietetics team. You will be required to work on your own initiative to ensure the smooth running of the administrative functions of the Department.
Key Requirements:
- Good communication skills
- Ability to work well in a team
- Excellent attention to detail and accuracy
- Excellent telephone manner, as you will be speaking to patients and their families on a daily basis
- Ability to plan and prioritise effectively
- Work within defined deadlines
- Ability to work flexibly to meet the demands of the service
Responsibilities:
- Acting as the first point of contact for patients, carers, clinicians, and external agencies, responding to telephone, email, and face-to-face enquiries in a professional and compassionate manner.
- Managing patient appointments using Epic, including booking, cancelling, rescheduling, and maintaining clinic utilisation.
- Coordinating patient pathways from referral through to discharge, ensuring actions are completed accurately and within agreed timescales.
- Monitoring referrals, work queues, and electronic tasks, escalating issues where appropriate.
- Supporting clinicians with the maintenance of electronic patient records and administrative aspects of patient care.
- Producing correspondence, clinic letters, reports, and other documentation using Microsoft Office and Trust systems.
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About Us: We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics, and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
Benefits:
- We pride ourselves on supporting our staff.
- We offer a wide range of training and development opportunities, as well as flexible working options.
- Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts.
- Our Staff Health and Wellbeing programme offers a variety of services.
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Our Philosophy: Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For further details / informal visits contact:
- Name: Martin Wilkerson
- Job title: Operational Coordinator
- Email address: martin.wilkerson@esneft.nhs.uk
- Telephone number: 07704 792576
Proposed interview date: 21st September 2026
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