Munich Re Careers
Administrative Assistant - FTC
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About HSB (UK and Ireland)
HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
The group comprises:
- HSB Engineering Insurance Limited (HSBEIL)
- HSB Engineering Inspection Services Limited (HSBEISL)
- MD Insurance Services Limited (MDIS) (trading as Premier Guarantee or LABC Warranty)
Collectively, HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering, technology insurance solutions, and risk-focused inspection services and assessments to customers.
For more information, visit our website.
Job Title
Admin Assistant / Bonds Co-Ordinator (Fixed Term Contract)
Location
Head Office (Shorelines Building, Wirral)
Division
Underwriting Department
Reporting To
Underwriting Manager
Job Purpose
Under supervision from Underwriting Management, operating strictly within FCA Principles and Guidelines, the role acts as the gatekeeper for data from external customers and internal systems/Extranet. Key duties include:
- Providing efficient administration for Bond accounts, including data input and support within the Underwriting Department.
- Fixed-term contract ending 15/11/2026.
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Key Responsibilities
Admin Assistant
- Provide comprehensive support and administration for the Underwriting Management Team, ensuring accurate system data input.
- Input data accurately and on time.
- Liaise with sales representatives on applications.
- Chase outstanding information with internal/external clients.
- Maintain compliance documents per FCA requirements and support regulatory reporting.
- Collate and issue required documentation.
- Communicate effectively with internal stakeholders.
- Enforce Company procedures and external Compliance regulations.
Bond Accounts
- Administer Bond accounts based on customer-provided information.
- Oversee efficient Bond registration, resolving queries and issuing relevant documentation.
- Leverage tools like Creditsafe, D&B, and Companies House for data validation.
- Ensure high-quality, non-duplicate, and accurate data transfer into internal systems.
- Manage DocuSign processing for Quote Acceptance generation.
Skills & Experience Required
- Experience handling internal and external customers on sensitive, detailed matters.
- Ability to make authority-level recommendations based on gathered information.
- Self-motivated, with strong prioritisation and deadline management skills.
- Good working knowledge of FCA Principles and their application to the role.
- Technical proficiency in using IT equipment and software.
- Strong record- and file-maintenance abilities.
- Knowledge of customer service standards.
- Professional telephone manner.
- Excellent interpersonal communication (verbal/written).
- High organisation and planning skills.
- Proficiency in general administration and clerical tasks.
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Personal Attributes
- Excellent written/oral communication.
- Professional, courteous telephone manner.
- Punctual and reliable.
- High organisation and detail orientation.
Diversity, Equity & Inclusion
At HSB, Diversity, Equity, and Inclusion (DEI) spark innovation, resilience, and bold decision-making. We embrace diversity in all forms—identity, background, experience, and perspective—creating an equitable, inclusive environment, where all employees thrive.
We commit to adjustments for applicants during the recruitment process. Contact your Talent Acquisition team to request accommodations.
Benefits
- 25+ days annual leave (inclusive of public holidays and Well-being days).
- Up to 13% pension contribution.
- Eligibility for an annual bonus.
- Private Medical & Dental Cover.
- Life Assurance.
- Wellbeing/Development Schemes, Employee Assistance Programme (EAP), and Health Assessments (subject to eligibility).
- Study/CPD Support.
- Hybrid working options.
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