Pontoon Solutions
Administrative Assistant (Mandarin Speaking)
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Administrative Assistant (Mandarin Speaking)
Location: Westfield Stratford City, London
Working Pattern: 5 days onsite, Monday–Friday
Hours: 40 hours per week, with some flexibility
Contract: 12-month fixed-term contract
Salary: £32,000 per annum
About the Role
We are looking for a highly organised, proactive and personable Mandarin-speaking Administrative Assistant to provide administrative and organisational support to a busy team.
This is a varied role with PA-style responsibilities, suited to someone who is confident managing diaries, coordinating meetings, handling correspondence and supporting multiple priorities in a fast-paced environment.
Fluency in Mandarin Chinese is essential, as the role involves regular communication with Mandarin-speaking colleagues, clients, partners and stakeholders.
Key Responsibilities
- Provide day-to-day administrative and organisational support to the team.
- Manage calendars, appointments and diaries, including resolving scheduling conflicts.
- Coordinate internal and external meetings, including rooms, agendas and meeting materials.
- Prepare documents, presentations, reports and correspondence.
- Attend meetings, take notes and manage follow-up actions.
- Arrange travel, accommodation, itineraries and business-related bookings.
- Manage emails, telephone calls and general correspondence.
- Act as a professional point of contact for internal and external stakeholders.
- Support communication between English- and Mandarin-speaking stakeholders where required.
- Draft and translate routine correspondence and documents between English and Mandarin where appropriate.
- Maintain accurate records, spreadsheets, databases and filing systems.
- Assist with expenses, invoices and general administrative processes.
- Support the organisation of events, meetings and team activities.
- Liaise with suppliers, building management and other external service providers.
- Assist with onboarding and general office administration.
- Support ad-hoc projects, research and business initiatives.
- Monitor deadlines, follow up on outstanding actions and ensure tasks are completed.
- Handle confidential and commercially sensitive information with discretion.
- Identify opportunities to improve administrative processes and efficiency.
- Provide additional support to the wider team as required.
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About You
The ideal candidate will be:
- Highly organised, proactive and reliable.
- Confident managing multiple priorities and deadlines.
- A strong communicator with excellent attention to detail.
- Professional, approachable and comfortable working with people at all levels.
- Able to work independently and use initiative.
- Discreet and trustworthy when handling confidential information.
- Flexible and comfortable working in a fast-paced environment.
- Confident using Microsoft Office, particularly Outlook, Word, Excel and PowerPoint.
- Fluent in both English and Mandarin Chinese.
Experience
Previous experience in an Administrative Assistant, Personal Assistant, Executive Assistant, Office Manager or similar role is desirable.
Graduates will also be considered, and we welcome applications from candidates who can demonstrate strong organisational, communication and interpersonal skills, a proactive approach and a willingness to learn.
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Experience managing diaries, meetings, travel, correspondence and senior stakeholder relationships would be advantageous.
Equality, Diversity & Inclusion
We are committed to providing an inclusive and welcoming working environment. We welcome applications from candidates of all backgrounds and assess applicants based on their skills, experience and suitability for the role. The Mandarin language requirement is based on the genuine communication needs of the position.
To Apply
PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
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