University College London Hospitals NHS Foundation Trust
Administrative Coordinator
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An Exciting Opportunity
An exciting opportunity has arisen for a motivated and focused individual to join the Women’s Health administration team at the University College London Hospital.
Role Overview
You will undertake a key role in a busy and demanding service, ensuring we deliver on a range of targets including clinic and theatre utilisation, RTT compliance, and waiting list management. A good working knowledge of Epic would be advantageous. You will work closely with your colleagues, with a view to providing a streamlined pathway for our patients. At times, you will be actively involved in the patient’s full pathway from referral to treatment.
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Key Responsibilities
- Provide an efficient and effective administrative service to a multidisciplinary team.
- Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings, and solving queries that arise.
- Ensure access and quality targets are met, identifying potential delays and escalating this to a team leader or supervisor.
- Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives, and GPs, providing relevant information and assisting with queries.
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Ideal Candidate
- You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.
- Knowledge of 18-week pathways and EPIC would be advantageous.
- The ideal candidate will have a patient-centered approach and experience of working within a busy NHS team, be a team player, able to multitask, and use their own initiative, with values that are aligned with the Trust’s core values.
Contact Information
For further details/informal visits contact:
- Name: Carole Mandel
- Job Title: Admin Team Leader
- Email Address: carole.mandel@nhs.net
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