Claverton Cloches
Administrative & Customer Service Support
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The Role
We are looking for an exceptionally organised, dependable and adaptable person to provide administrative and customer service support during a period of maternity leave.
This is a varied, hands-on role covering the day-to-day administration that keeps the business running smoothly, including bookkeeping, invoicing, order administration, wholesale support and customer service by email and telephone.
You will work closely with the founder and workshop lead, ensuring information is accurate, actions are followed through and customers, suppliers and wholesale partners receive a warm and efficient service.
As a growing business, our priorities continue to evolve. Alongside the core responsibilities of the role, there will be ad hoc tasks and projects, including administrative support for events such as the RHS Chelsea Flower Show and occasional assistance at photoshoots and other locations.
The role would suit someone who enjoys creating order, is comfortable working with numbers and systems, and is happy to work flexibly across different areas of the business as it grows.
Key Responsibilities
- Processing online and wholesale orders and checking pricing, payment and delivery information
- Raising invoices and maintaining accurate wholesale account and order records
- Responding to routine stockist enquiries and sending catalogues, pricing and product information
- Liaising with the workshop lead regarding stock, production and dispatch
- Preparing UK and international shipping paperwork and monitoring outstanding orders
- Supporting the founder with samples, stockist follow-ups and account administration
- Managing routine bookkeeping, including customer and supplier invoices, payments, expenses, credit notes and reconciliations
- Keeping spreadsheets, trackers, customer records and internal documents accurate and up to date
- Supporting supplier administration, purchasing and stock records
- Preparing reports and providing general administrative support to the founder
- Improving and documenting administrative processes as the business grows
- Managing the customer service inbox and answering incoming telephone calls in a warm and professional manner
- Responding to questions about products, orders, availability, lead times and deliveries
- Resolving delayed, damaged or incomplete orders, including returns, refunds and replacements
- Maintaining Claverton’s thoughtful and personal approach to customer care
- Supporting the administration and organisation of events, exhibitions and trade shows, including the RHS Chelsea Flower Show
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About You
We're looking for someone who is exceptionally organised and reliable, comfortable handling numbers and varied day-to-day tasks, and warm and confident when dealing with customers, suppliers and stockists. You'll bring a calm, practical approach to problem-solving, a strong sense of initiative, and the discretion needed to handle commercially sensitive information.
Previous experience in e-commerce administration, wholesale or order management, or customer experience would be highly beneficial. Experience using accounting software such as Xero, and an e-commerce platform such as Shopify, is desirable, although training can be provided.
An interest in gardens, interiors, or design would be welcome, but is not essential.
Skills & Experience
- Exceptionally organised, accurate and reliable
- Warm and articulate when communicating with customers, suppliers and stockists
- Confident working with numbers, invoices and bookkeeping records
- Comfortable managing a varied workload and following tasks through to completion
- Calm, practical and resourceful when resolving problems
- Able to work independently and use your initiative
- Dynamic and flexible, with a willingness to support different areas of a growing business
- Discreet when handling financial and commercially sensitive information
- Confident using spreadsheets, email and cloud-based systems
- Happy to travel occasionally for events, photoshoots and other business activity
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Details
- 20 hours per week, ideally worked across five days to provide consistent administrative and customer-service coverage
- Primarily home-based, with travel to our workshop in Frome approx. once a fortnight
- Occasional travel to events, photoshoots and other locations as required
- Some flexibility around major events and seasonal business priorities
- Salary: £20,000 per annum for 20 hours per week.
This is a nine-month, fixed-term maternity cover position beginning on or around 1st September 2026. There may be scope to extend the contract or discuss an ongoing role within Claverton at the end of the fixed term, depending on business needs at the time; however, this cannot be guaranteed.
Benefits include company pension, staff discount, flexible start and finish times by agreement, and the opportunity to be part of a small but growing team building a thoughtful British garden brand.
To Apply
Send your CV and a short cover note to jobs@clavertoncloches.com, telling us a little about your relevant experience.
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