Whittington Health
Administrative/ Patient Experience Officer - Wood Green CDC
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Administrative/ Patient Experience Officer - Band 3
Wood Green
Contract - Permanent - full-time
An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.
The post holder will be responsible for:
- Managing patient pathways
- Liaising with patients
- Receiving and collating patient feedback
- General administrative duties
The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.
Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.
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Responsibilities include:
- Maintaining modality diaries
- Coordinating the requirements of each modality service
- Providing an efficient administration support to both the Admin and Clerical teams and clinical teams
- Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified
- Attending focus groups and referrers to promote the services provided by the CDC
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
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For further details / informal visits contact:
- Name: Julija Gomenuka
- Job title: Admin Lead
- Email address: Julija.gomenuka@nhs.net
- Telephone number: 02072885626
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