Cheshire & Wirral Partnership NHS Foundation Trust
Administrative Support Officer
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Administrative Support Officer - Out of Hours Response Hub
CWP are excited to offer the opportunity to work as an Administrative Support Officer to join our Out of Hours Response Hub, which is based on the Countess of Chester Health Park.
This is a permanent post and is 21 hours per week in total. Hours can be discussed at interview.
We are a hardworking but happy professional team providing care and support to patients across the Western Cheshire footprint.
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.
Role Responsibilities
Working as part of the team you will undertake a range of clerical tasks, including:
- Processing of referrals
- Scanning/photocopying and uploading documents to electronic records
- Answering telephone calls and forwarding/redirecting calls
- Arranging meetings and taking meeting notes
Within this role you will have contact with patients, carers, families, and other health professionals. The successful candidate will have excellent communication and organisational skills, a flexible ‘can do’ approach, and a professional, friendly and welcoming manner.
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Key Responsibilities
- To undertake a full range of administrative/reception responsibilities.
- Good communication skills are essential as the post holder will need to liaise directly with patients, carers, families and other professionals.
- A working knowledge of general office procedures and Microsoft packages is required, but full training will be provided on CWP systems.
Please download a copy of the job description for full details.
About Cheshire and Wirral Partnership (CWP)
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
Commitment to Diversity and Inclusion
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As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
Induction and Training
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Application Process
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.
For further details / informal visits contact:
- Name: Kath Bramwell
- Job title: Team Manager
- Email address: Katherine.bramwell@nhs.net
- Telephone number: 07552 815 662
If you consider yourself Neurodivergent and need help to complete your application form, please contact cwp.recruitment@nhs.net or telephone 01244 393100.
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