Civic Recruitment Limited
Administrative Support Officer
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2 months contract with a Local Authority
Job Title: Administrative Support Officer (Part-Time)
Job Purpose
To provide efficient administrative, technical, and customer support to the Parks and Greenspaces Service, ensuring the effective day-to-day operation of parks, greenspaces, and allotment services.
The postholder will act as a key point of contact for residents, tenants, stakeholders, and contractors, maintaining accurate records, supporting service administration, coordinating meetings, and assisting officers in delivering high-quality customer-focused services.
Key Responsibilities
Administrative Support
- Provide comprehensive administrative support to the Parks and Greenspaces team.
- Maintain accurate records, databases, filing systems, and service documentation.
- Prepare and process correspondence, reports, forms, and other service-related documents.
- Support the organisation of meetings, including scheduling, agenda preparation, and minute taking.
- Assist with data entry, record management, and general office administration.
- Provide technical administrative support to officers when required.
Customer and Stakeholder Support
- Act as a first point of contact for residents, allotment tenants, and stakeholders via email and telephone.
- Respond to routine enquiries and direct more complex issues to the appropriate officer.
- Monitor and manage the Parks and Open Spaces inbox, ensuring timely responses to enquiries.
- Support the administration of allotment applications, waiting lists, tenancy records, and site information.
- Assist with parks and greenspace-related enquiries and customer requests.
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Team Support
- Liaise with colleagues, contractors, site representatives, and external partners as required.
- Provide administrative support to projects, events, and service initiatives.
- Assist in maintaining effective communication across the service.
- Provide cover for colleagues during periods of absence where required.
Corporate Responsibilities
- Ensure all work is carried out in accordance with Council policies, procedures, and customer service standards.
- Maintain confidentiality and accuracy in handling information and records.
- Promote a positive and professional image of the Council at all times.
- Comply with health and safety, data protection, and safeguarding requirements.
Essential Experience
- Previous experience in an administrative, business support, or customer service role.
- Experience dealing with customer enquiries in a professional manner.
- Experience maintaining records, databases, and documentation.
- Experience using Microsoft Office applications, including Outlook, Word, and Excel.
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Essential Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Relevant administrative or business support qualification (desirable).
- Evidence of ongoing professional development (desirable).
Skills and Knowledge
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Good IT skills and confidence using office software and databases.
- Ability to prioritise workloads and meet deadlines.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Professional and customer-focused approach.
- Understanding of confidentiality and data protection principles.
- Knowledge of local government services or parks and greenspaces operations (desirable).
Additional Information
- Pay Rate: £16.51 per hour.
- Hours: 25 hours per week.
- Location: Redditch.
- Working Pattern: Part-time (e.g. 3 days per week).
- Working Arrangement: Hybrid (office-based and remote working).
- Occasional flexibility may be required to support meetings, service activities, or events.
- Commitment to delivering excellent customer service and supporting team objectives.
- We operate on a bi-weekly payment schedule.
- Closing date: Soon – early applications are encouraged.
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