Job Purpose:

To be part of a team providing key support to the Farm Trading department, delivering high-quality administrative expertise that helps drive commercial success and strong customer relationships across the agricultural sector.

Main Responsibilities:

• Provide proactive, efficient administrative support to the Farm Trading team, ensuring smooth day-to-day operations.
• Work closely with Farm Traders, supporting daily activities such as handling enquiries, managing contracts, processing amendments, and sharing pricing and sample results.
• Build strong relationships with farmers by maintaining regular contact and supporting ongoing business opportunities.
• Set up new customer accounts and maintain accurate, up-to-date records.
• To assist with general account management including, but not limited to, actively monitoring overdue accounts, along with managing and chasing stakeholders to return paperwork required for compliance purposes (e.g., Warrants, Regen Programmes, ID), and escalating where necessary.
• Maintenance of spreadsheets to determine availability/quality and pricing requirements of forward contracts.
• Contact customers by telephone when required, and filter/direct incoming calls to the relevant colleague or department, including escalating leads to Farm Traders.
• Assisting the Farm Trading desk with campaigns providing relevant information presented in an accurate and timely manner.
• Assisting with the organisation of farmer events.
• To assist with organisation of samplers and their workloads during harvest.