Empire Mortgages Ltd
Administrator
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Administrator (with Social Media) — Empire Mortgages Ltd Dunfermline · Full-time · On-site
Empire Mortgages Ltd is a people-focused mortgage brokerage in Dunfermline. Our advisers work with honesty and integrity to give clients clear, tailored guidance at every step of the mortgage process, and we pride ourselves on building trust-based relationships in a supportive, client-centric team.
We're looking for a well-organised Administrator to keep our office running smoothly and to help grow our brand through social media. It's a varied role: administration and client service are the heart of the job, with social media and marketing forming an exciting part of your week. You'll be the friendly first point of contact for clients and a key support to our advisers.
Administration & Client Service (core duties)
- Managing our bespoke mortgage CRM (Active CRM) — checking, updating and keeping records accurate, and coordinating data in Excel
- Handling incoming leads and website enquiries, booking appointments into advisers' diaries
- Answering calls and client queries as a warm, professional first point of contact
- Collating client files and inputting information accurately into the CRM
- Preparing financial information, sending invoices and chasing payments as required
- Liaising with lenders, solicitors, insurers and introducers
- Supporting advisers with day-to-day administration and compliance paperwork
- Organising tasks and tracking progress to keep applications moving
- Planning and arranging company events
- Finding creative ways to support the business and its directors
- Handling sensitive information with complete discretion and confidentiality
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Social Media & Marketing (part of the role)
- Creating, scheduling and managing engaging content across Facebook, Instagram, TikTok and LinkedIn
- Producing simple, eye-catching images and posts using basic design tools
- Engaging with our audience and building an active online community
- Keeping all marketing on-brand and on-message, working with the wider team on ideas and deadlines
- Using GoHighLevel for lead-nurture sequences, funnels, automations, email campaigns and booking funnels
- Monitoring analytics and trends to improve performance and shape our approach
About You
- Experience: proven administrative and customer-service experience; social media/marketing experience is a strong advantage
- Tech-savvy: confident with MS Office and quick to pick up new systems, apps and design tools
- Organised: excellent time management, able to multitask and prioritise a busy workload
- Communicative: excellent written and verbal English and a genuine people person
- Trustworthy: discreet, reliable and able to handle confidential information
- Our values: proactive, positive, professional and personal
- Strong administrative and organisational skills: document management, accurate data entry and scheduling
- Able to work independently and as part of a team: in a fast-paced, service-oriented environment
- Experience in financial services, mortgages or a regulated environment is beneficial
- An understanding of administrative processes around lending or property transactions is an advantage
- Relevant training in business administration or office management is preferred
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Package & Benefits
- Salary: £23,500–£27,000 per year, depending on experience
- Bonus: performance-related bonus scheme
- Hours: Full-Time 8-hour shifts, Monday to Friday – 9am – 5pm
- Company pension
- 28 days holidays per year
- Casual dress
- Free / on-site parking
- Opportunity to grow into a senior operations, case management role or broker role
- Location: in person at our Dunfermline office - you must be able to reliably commute or plan to relocate before starting
The list of duties is not exhaustive; flexibility is required to deliver rounded support to the business and its directors.
How to Apply
Please send a copy of your CV and a short introduction about yourself, details of your relevant mortgage or financial services experience, why this role appeals to you, and your availability for a start date.
Please email us at info@empiremortgagesltd.co.uk
Interested? Apply through LinkedIn or send your CV to info@empiremortgagesltd.co.uk.
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