Plumb-Line Contracting
Administrator
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Company Description
Plumb-Line Contracting, established in 1987, is a well-established heating and boiler company serving Northampton and the wider Midlands region. The company has grown through strong customer recommendations, reflecting its focus on reliable service and customer care. Plumb-Line is known for providing quality and value, with a professional and friendly approach. Team members join a business that prioritizes long-term relationships, high standards of workmanship, and responsive support for residential and commercial clients.
Role Description
The Administrator role is a full-time, on-site position based in Moulton Park, Northampton. This role is responsible for managing day-to-day office operations, including:
- Answering calls and emails
- Scheduling surveys
- Maintaining customer records and service logs
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The Administrator supports the service team by:
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- Preparing job documentation
- Coordinating engineer schedules
- Ensuring that invoices and quotations are accurately created and recorded
Daily tasks also include:
- Data entry
- File organisation (digital and paper)
- Updating internal systems
- Liaising with customers, sub-contractors, and suppliers in a professional and courteous manner
Qualifications
- Strong administrative skills, including data entry, document management, and maintaining accurate records.
- Proficiency with office software (e.g. email, spreadsheets, word processing) and ability to learn company-specific systems.
- Effective communication skills, with the ability to interact professionally with customers, engineers, and suppliers.
- Good organisational and time-management abilities, including prioritising tasks and meeting deadlines in a busy environment.
- Attention to detail and a focus on accuracy in scheduling, billing, and documentation.
- Previous experience in an office or service-based environment is beneficial; experience in heating, plumbing, or construction sectors is an advantage.
- Ability to work on-site in Northampton, collaborate with a team, and maintain a positive, customer-focused attitude.
- Basic numeracy and literacy skills; formal qualifications in administration, business, or a related field are a plus but not essential.
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