Administrator

Job Opportunity in MSK Administration Team

Do you enjoy being organised, solving problems and making a difference to people’s experience of healthcare? Join our MSK administration team and play an important role in keeping the patient pathway running smoothly from referral through to onward care.

You’ll be at the heart of the service, working closely with patients, clinicians and colleagues to coordinate appointments, manage referrals and caseloads, complete post clinic actions and arrange onward referrals. You’ll use systems including e Referral and EMIS to ensure information is accurate, up to date and patients receive the right support at the right time.

Every day will bring something different. You’ll respond to patient queries, manage complex or sensitive information and work with colleagues and external organisations to resolve issues and keep things moving. You’ll need excellent communication skills, a calm and professional approach and the confidence to use your initiative when solving problems.

If you’re organised, approachable and enjoy working as part of a busy team where your work directly supports patients and clinicians, we’d love to hear from you.

Key Responsibilities

• Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.
• Expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues.
• Able to escalate issues and risks to line manager as appropriate.
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.
• Expected to adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.
• Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.
• Responsible for maintaining awareness of developments/priorities at work.
• May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support.