Job Opportunity: MSK Health Administrator

Are you ready to play a vital role in transforming healthcare delivery? We’re seeking a proactive and detail-driven MSK Health Administrator to support our Rehab and Pelvic Health teams. This is your chance to step into a dynamic environment where your coordination skills, initiative, and commitment to service excellence will help improve the lives of patients every day.

We are looking for a reliable, enthusiastic, and organised individual who takes pride in delivering excellent administrative support. You will have a keen eye for detail, strong interpersonal skills, and a proactive approach to problem-solving.

If you are passionate about helping others, have strong communication skills, and are looking to develop your career within the NHS, we would love to hear from you.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Responsibilities

• Manage the end-to-end administration of patient pathways, from referral through to discharge.
• Providing high-quality reception duties, greeting and arriving patients for appointments, and responding to patient queries in a professional and timely manner on our reception desk.
• Coordinate clinic appointments, cancellations, and rebookings, ensuring timely communication with patients.
• Liaise with clinicians and healthcare professionals to support smooth service delivery.
• Providing information and support to patients regarding appointments and services.
• Managing patient queries professionally and resolving issues effectively via telephone, email, and face-to-face contact.
• Acting as a first point of contact for patient queries and concerns.
• Accurately update electronic records and maintain data confidentiality in line with Trust policies.
• Contribute to the continuous improvement of MSK administrative processes.
• Ensure accurate data input using patient administration systems such as SystmOne.
• Work closely with the MSK clinical team to ensure all documentation and correspondence are processed accurately and promptly.
• Monitor and action incoming emails, referrals, and triage outcomes, escalating issues when necessary.
• Support service audits, data collection, and performance reporting as required.