Leeds Community Healthcare NHS Trust
Administrator
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Vacancy Introduction
This Administrator Role will be split between the MSK & Podiatry service.
The Musculoskeletal (MSK) Service
The Musculoskeletal (MSK) service provides specialist MSK assessment, diagnosis, advice, and treatment, for the adult population of Leeds.
The team includes MSK Physiotherapists supported by administrative staff, operating out of a number of health centres and GP practices across the city.
The Podiatry Service
The Podiatry Service is also a community-based service for the assessment, management, and treatment of podiatric and lower limb pathologies.
The team of Advanced and Specialist Podiatrists as well as Assistant Practitioners are based in geographical areas across Leeds, working in health centres, patients' own homes, care homes, prisons, etc.
Administrator Responsibilities
Administrators in the MSK & Podiatrists service provide office-based administrative support to the clinical team, undertaking tasks which include:
- Answering the telephone/point of contact
- Processing incoming and onward referrals
- Managing patient waiting lists
- Managing appointments and bookings
- Sending correspondence
- Managing information using various IT and patient information systems
- Other general office duties
Service Hours
The service operates Monday to Friday 8am – 5pm from at the White Rose Office as well as hybrid working being supported when possible. There is no requirement to work evenings or weekends.
Training Period
The training period for this role where office attendance is mandatory lasts 6-12 weeks.
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Line Management
You will be line managed by the Administration Services Coordinator.
Key Responsibilities
As an Administrator, you will provide a professional and efficient administrative support service to patients and colleagues across the service. You will be a key point of contact, responding to enquiries by telephone, email, and face-to-face, ensuring that information is communicated accurately and courteously.
The role will involve a variety of administrative duties, including managing appointments, maintaining electronic and paper records, processing information, ordering supplies, and supporting the smooth running of the office. Working as part of a busy team, you will assist colleagues with day-to-day tasks, contribute to delivering a high-quality service, and provide a welcoming experience for everyone who accesses the service.
Required Skills and Experience
We are looking for someone with good communication and organisational skills, a positive and flexible approach, and the ability to work accurately while managing a range of routine administrative tasks. Experience of using Microsoft Office applications and working in a customer-focused environment would be an advantage.
Contact Information
Please contact for further information regarding this role:
- Ryan Froch: Ryan.froch@nhs.net (away from 10th-21st August)
- Jo Wilson: joanne.wilson7@nhs.net (None working day Mondays)
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Application Details
Please review the Job Description and Person Specification Attached for full Requirements of the Role.
Adverts will close early where the maximum numbers of applicants are reached.
About Leeds Community Healthcare NHS Trust
Who Are We?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres, and community hospitals, and work in partnership with other local Trusts, charities, and Leeds City Council.
We have a strong culture based on deeply held values, and our focus at all times is on delivering high-quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Perks of the Job
Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.
Right to Work
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme, or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
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