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Annual salary: up to £27,854.73
Administrator
Location: Manchester
Contract: Office based, Full time, Permanent, 42 hours per week, night shift 8.00pm – 8.30am 4 on 4 off
Salary: up to £27,854.73 per annum
Mears Housing Management’s primary business objective is to develop new housing supply along with contracted management services to central and local government as well as to registered providers of social housing. Our service users include the homeless, asylum seekers, ex offenders, students, residents needing care and keyworkers.
Mears culture is based on performance delivery and measuring success through ownership & accountability and reward and recognition. As such we provide all staff with a full induction and training opportunities throughout their career. We set clear expectations and success measures from the first day.
The role will be responsible for providing administrative support to a range of central government contracts, and supporting staff to provide an exceptional service in a fast-moving environment. You will have a key role ensuring the back-office function runs smoothly to ensure consistent, accurate, and up-to-date data. In addition, you will assist our Customer Service Team Leaders in supporting the service through delegated responsibilities such as ad-hoc shift leading, and routine monitoring of telephony and email volumes, quality checks, and coordination of work to our customer service agents.
Responsibilities
- Support the administration process to ensure the accurate and timely recording and response to all client, service user, and company communication.
- Support the provision of administrative duties to all functions within the team.
- Support processes of requisitions and documents to ensure information on the system is accurate and up to date.
- Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes.
- Work collaboratively and proactively with the team and other colleagues in Mears to ensure client, customer, and service users receive an exceptional service.
- Ensure all records and IT data on systems is accurate and meets contractual requirements.
- Undertake ad hoc projects and provide support and cover for colleagues and teams with Mears Housing Management.
- Ensure full compliance with Mears code of conduct, contractual terms, and group policies and procedures.
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Role Criteria
- Experience working within Customer Service
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively across teams
- Skilled in managing and prioritizing a large and varied workload
- IT literate with experience using Microsoft Office packages, including basic Excel
- Strong ability to work within a fast-paced environment
- Resilient
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organized as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family-friendly policies
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport, and proof that you have lived in the UK for the last 5 years.
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All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your license over 3 months, and have less than 9 points.
Apply below or to discuss your application further; contact:
Beth Dunford (beth.dunford@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive; we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honored to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognizing our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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