EARKART UK
Administrator and Patient Coordinator
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📢 We’re Hiring: Audiology Operations Administrator
EarKart UK | United Kingdom 💼 Full-time | Permanent 💷 £26,500 - 29,500 per year, depending on experience 📍 Hybrid | UK-based 🕘 Monday–Friday | 40 hours per week
About EarKart UK
EarKart UK is a growing UK audiology provider delivering domiciliary and clinic-based hearing care across the country.
We support patients with services including ear-wax removal, hearing assessments, hearing aid trials and fittings, and ongoing hearing care — with a strong focus on making high-quality care accessible, convenient and patient-centred.
We’re looking for an Audiology Operations Administrator to join our growing team and help ensure every patient has a smooth experience from their first enquiry through to their appointment and follow-up care.
Please note: This position does not offer visa sponsorship. Candidates must already have the right to work in the UK.
👂 About the Role
You’ll play an important part in coordinating our day-to-day operations, supporting our audiologists and ensuring patients receive clear, professional and compassionate communication.
Your Responsibilities Will Include:
📞 Patient Communication
- Respond to enquiries received through Instagram, Facebook, our website, telephone and email.
- Make outbound calls to patients who have expressed an interest in our services.
- Follow up enquiries through WhatsApp, SMS and email.
- Provide clear information about our services, appointments and preparation requirements.
- Maintain a warm and professional communication style at all times.
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📅 Appointment Coordination
- Book ear-wax removal, hearing assessments, hearing aid trials, fittings and follow-up appointments.
- Coordinate appointments around audiologist availability.
- Send confirmations and reminders.
- Ensure bookings and patient information are accurately recorded.
🗂️ Clinical Administration & Operations
- Maintain accurate patient and administrative records.
- Prepare daily schedules and patient lists for audiologists.
- Assist with non-clinical documentation, referral tracking, stock system and follow-up tasks.
- Support the wider team with day-to-day operational activities.
- Maintain strict confidentiality and follow UK GDPR and data protection requirements.
🌟 What We’re Looking For
We’re looking for someone who is:
- Friendly, professional and confident speaking with patients.
- An excellent communicator, both verbally and in writing.
- Highly organised with strong attention to detail.
- Comfortable managing multiple enquiries and prioritising tasks.
- Confident using digital systems and administrative software.
- Reliable, proactive and able to work independently.
- Comfortable working alongside clinicians and supporting patients.
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Previous experience in healthcare administration, audiology, patient coordination or clinical support would be an advantage, but is not essential.
Experience with CRM systems, booking platforms or patient-record systems would also be beneficial.
❤️ Our Values
We believe great healthcare starts with great people.
We value:
- Compassion
- Empathy
- Integrity
- Reliability
- Accountability
- Patient-centred care
EarKart Health Ltd is an equal-opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive and supportive workplace.
📩 Interested in Joining Us?
If you’re organised, people-focused and passionate about providing a great patient experience, we’d love to hear from you.
Apply now or send us a message to find out more.
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