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Administrator Apprentice
Cambridge Medical Group MIDDLESBROUGH (TS5 5NN)
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
Posted on 14 October 2026
Summary
Cambridge Medical Group are passionate about providing innovative primary care whilst preserving the solid foundations that General Practice was built upon. They are looking for a highly motivated and organised person to join their outstanding administration team.
Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Work
Hours
Monday - Friday. Hours to be confirmed. 30 hours a week
Start date
Monday 2 November 2026
Duration
1 year
Positions available
1
What you'll do at work
To provide high-quality administrative and reception support to the practice, ensuring a welcoming, efficient and professional service for patients and visitors. The role supports the smooth running of the practice through effective communication, organisation and teamwork, while maintaining confidentiality, safety and equality standards.
Key Responsibilities:
- Act as the first point of contact for patients, in person and by telephone, projecting a positive and professional image
- Assist and direct patients to the appropriate service or healthcare professional in a courteous and efficient manner
- Manage the appointments system, including booking appointments, visits and telephone consultations
- Provide administrative, clerical and secretarial support to clinical and practice staff
- Process repeat prescriptions in line with practice guidelines
- Handle incoming and outgoing correspondence, messages, filing and data entry
- Maintain consulting rooms, reception areas and shared spaces to appropriate standards
- Order and monitor stationery and supplies, and assist with clinical waste procedures
- Support effective communication between patients, the primary healthcare team and external agencies
Confidentiality: The post-holder will have access to sensitive patient, staff and business information and must maintain strict confidentiality at all times, in line with practice policies and data protection requirements.
Health, Safety and Safeguarding: The role includes promoting and maintaining health, safety and security by following practice policies, identifying and reporting risks, using infection control procedures, and undertaking required training. The post-holder must demonstrate due regard for safeguarding children and vulnerable individuals.
Equality and Diversity: The post-holder will promote equality and diversity by respecting the rights, dignity, privacy and beliefs of patients, carers and colleagues, and by acting in a non-judgemental and inclusive manner.
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Personal and Professional Development: Participate in training and annual performance reviews. Take responsibility for personal learning, development and performance.
Quality and Teamwork: Contribute to maintaining and improving quality within the practice. Manage own workload effectively and work collaboratively with colleagues and external agencies. Identify risks, suggest improvements and support audits where appropriate.
Communication: Communicate effectively with patients, carers and team members. Adapt communication methods to meet individual needs.
Training
Training provider
MIDDLESBROUGH COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
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Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship will include a day release once a week at Middlesbrough College. You will also have regular meetings with your assessor at your place of work to discuss progress.
Requirements
Essential qualifications
- GCSE in: Maths & English (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Initiative
- Non judgemental
- Patience
About this employer
Cambridge Medical Group in Middlesbrough is passionate about providing innovative primary care whilst preserving the solid foundations that General Practice was built upon. We have a highly skilled, dedicated team who are devoted to delivering the highest standard of care to outpatients and developing new and innovative ways of serving the needs of our patient population.
https://www.cambridgemedicalgroup.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Potential permanent position upon successful completion of the apprenticeship program.
Ask a question
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC2000059085.
Apply now
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
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