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Administrator Apprentice
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About the Role
We are looking for an apprentice to join our charity that provides support to vulnerable women escaping domestic violence and abuse to live independently. You will work in our maintenance team to facilitate repairs with the chance to develop a career. You will have an excellent work ethic, be resilient, organised and maintain high standards.
Responsibilities
- To support the Repairs and Maintenance Team with the repairs process:
- Liaise with tenants about repairs to their property
- Deal with incoming reports and enquiries about housing repairs
- Enter information onto relevant IMS systems
- Issue work orders to contractors
- Arrange repairs with contractors
- Ensure appropriate monitoring information is maintained and available
- Contribute to monthly progress reports to the relevant directors meetings.
- Contribute to the smooth running of women’s centre services
- Ensuring health and safety requirements are met
- Ensuring that a safe, women-only space is maintained
- Ensuring high-quality service provision to women’s centre users
- Other duties commensurate with the post.
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
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Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Qualifications and Experience
You will undertake the Business Administrator Standard apprenticeship at Level 3 which is completed in the workplace. You will study both on and off-the-job with the support and guidance of a fully qualified apprenticeship coach.
- Level 3 Business Administrator Standard.
- Level 2 Functional Skills in English and maths as required.
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Additional Requirements
- The apprentice may be required to travel to other locations in Hull and should have access to suitable transport.
- A DBS check will be required.
Occupational Requirement (Equality Act 2010, Schedule 9)
This role is restricted to female applicants only. This is a genuine occupational requirement because the post involves:
- Providing specialist support to women survivors of male violence
- Delivering trauma-informed interventions where service users request female workers
- Working in environments where the presence of male staff would compromise safety, dignity, or therapeutic engagement
- Supporting women in refuge accommodation where residents’ privacy and cultural needs require female-only staffing
This restriction is lawful and proportionate under the Equality Act 2010.
About Us
Winner, the Preston Road Women’s Centre is an award-winning charity and is a women-led organisation supporting women and children, including those affected by domestic abuse. From our purple building on Preston Road in Hull, we offer wraparound services that promote wellbeing, safety, recovery and independence. We believe every woman deserves a life free from fear, and to be able to achieve her full potential.
Benefits
- Your earnings can increase over time with an apprenticeship.
- Based on good performance from the right candidate, we will be looking to develop an apprentice within the organisation, with a clear career pathway towards a full-time permanent role within the charity.
Find out about potential future pay (opens in new tab).
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