Administration Apprentice

We are seeking a motivated and enthusiastic Administration Apprentice to join the Prison Education team based at Chaffron Way Campus in Milton Keynes. This role offers valuable hands-on experience within a Further Education (FE) environment, supporting the prison education team with the 30 prisons that form part of the contract.

Wage: £15,600 a year

Training course: Administration assistant (level 2)

Hours: Monday - Friday. 37 hours 30 minutes a week

Start date: Monday 2 November 2026

Duration: 1 year

Positions available: 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This opportunity involves supporting the prison central management team with the day-to-day administration and operation of the department and you will support with a range of admin tasks.

In this role, you will:

• Provide a range of administrative services including document production, and summarising documents
• Receive and act on telephone/email enquiries
• Raise purchase orders and track invoices
• Deal with telephone/email enquiries and action where appropriate

Where you'll work

Chaffron Way Campus
Leadenhall
Milton Keynes
Buckinghamshire
MK6 5LP

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Administration assistant (level 2)

What you'll learn

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.