Imperial College Healthcare NHS Trust
Administrator: Clinical Research Facility
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We are looking for a friendly, organised and proactive Administrator to join the NIHR Imperial Clinical Research Facility (CRF) at Hammersmith Hospital.
As the first point of contact for patients, healthy volunteers and researchers, you will play a key role in creating a welcoming and inclusive environment. You will manage appointments, respond to enquiries, maintain accurate records, provide reception services and help ensure the smooth running of clinical research activity. Duties will include escorting participants throughout the department, supporting the smooth running of research visits, and maintaining filing and storage systems. The role requires frequent movement around the facility and is not solely desk-based.
We are looking for someone with excellent communication skills, strong attention to detail, confidence using digital systems and the ability to stay calm and organised in a busy environment. Whether supporting a participant attending a research visit or working with colleagues to resolve problems, you will make a real difference to people’s experience.
This is a part time position: 22.5 hours per week (Wednesday to Friday)
Deliver Outstanding, Inclusive Patient Experience
- Welcome and assist all patients, families and visitors warmly, creating a calm and reassuring first point of contact for people from diverse cultural, linguistic and social backgrounds.
- Provide clear, compassionate information and reassurance, recognising that many patients may be anxious, distressed, or attending hospital at a vulnerable point in their lives.
- Adapt communication to meet differing needs (e.g. limited English, sensory impairments, cognitive or accessibility needs), using interpreters or other support where appropriate.
- Treat every patient with dignity, respect and sensitivity, ensuring everyone feels valued, included and supported.
- Handle enquiries and concerns professionally and empathetically, escalating promptly when necessary.
- Support patients in practical ways, including completing forms, accessing information, updating if research visits are running late and providing clear directions or wayfinding support.
- Respond courteously and promptly to telephone and email enquiries, ensuring consistent, high-quality service.
- Maintain confidentiality and adhere to data protection standards in all interactions and record-keeping.
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Appointment and Admission Management
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
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We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
For further details / informal visits contact:
Name: Karen Mosley
Job title: Head of Operations, NIHR Imperial CRF
Email address: k.mosley@nhs.net
Telephone number: 02033138073
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