Hestia Charity
Administrator - Domestic Abuse Service
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We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Administrator to play a pivotal role in our Domestic Abuse and Sexual Violence Service in Newham.
Sounds great, what will I be doing?
Newham Domestic and Sexual Violence Support Service is a community-based integrated service providing support to individuals who have experienced domestic and/or sexual violence including Domestic Abuse, Sexual Violence, Forced Marriage, Honour Based Violence, Female Genital Mutilation, and Sex Workers. The services are being provided in a variety of ways including through Casework, IDSVA, and MARAC. We will be working closely with key partner agencies within the Newham Borough to provide holistic support to all individuals who have or are experiencing domestic and/or sexual violence and to improve awareness within the community of domestic and sexual violence and the support that is available for victims.
In this vital role, you will:
- Manage incoming referrals
- Liaise with partner agencies
- Provide compassionate short-term support via our phone line
- Ensure accurate case management across our systems
- Deliver domestic abuse awareness workshops
- Develop culturally sensitive resources
- Build strong relationships with local community organisations to improve early intervention pathways
Working closely with colleagues, you'll help ensure every client receives a safe, respectful, and effective service, while upholding Hestia's values, confidentiality standards, and commitment to inclusive practice.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
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You will have:
- A solid background in domestic abuse support, safeguarding, or related community-based services
- Experience handling highly sensitive information, offering advice to survivors, and working across multi-agency domestic abuse teams
- A deep understanding of the dynamics and impact of domestic abuse, gender-based violence, multiple disadvantage, and trauma
- Knowledge of local community services and networks
- Strong administrative experience, including accurate data entry, confident use of MS Office, and the ability to manage complex tasks within tight timeframes
- Excellent communication, interpersonal, and organisational skills
- Calmness, resilience, and the ability to manage challenging situations
Desirable:
- Experience delivering workshops or training
- Engaging grassroots organisations
- Building strong multi-agency partnerships
- Familiarity with MARAC processes
- Self-motivation, the ability to work both independently and collaboratively
- A commitment to inclusive, culturally sensitive practice
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations, and values. They will also tell you about all the great work we do!
Face to face interview: Now you will have a face-to-face interview with the hiring manager. Our interviews are value and competency based.
Interviews in person will take place on 8th and 9th September.
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Don't be alarmed if there are other stages in the process; it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
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