1. Maintain performance evidence

   • Help ensure the evidence behind reported performance is complete, accurate and accessible.
   • Check that activity and outcomes are supported by the required documentation.
   • Reconcile information across case-management systems, trackers and source evidence.
   • Identify inconsistencies and work with colleagues to resolve them.
   • Maintain clear audit trails.
   • Prepare information to support internal performance reviews, DWP reporting and audit.

2. End-to-end reconciliation

   • Work across operational records, REMY, trackers, employer information and supporting documentation to ensure information agrees from the original participant activity through to performance reporting and financial claim.
   • Don't simply correct individual errors.
   • Where discrepancies repeatedly appear, flag the underlying issue so the process itself can be improved.
   • Work closely with the Finance Assistant and Quality Improvement & Innovation colleague to close the loop on missing, inconsistent or poor-quality information.
   • Use regular checks and exception reporting to prevent backlogs of errors building up.

3. Support financial claims

   • Work closely with Finance and operational colleagues to make sure supporting documentation for financial claims is complete.
   • Help reconcile participant, employment, employer and performance information.
   • Check that documentation aligns with the activity or expenditure it supports.
   • Maintain organised evidence files.
   • Follow up missing or incomplete information.
   • Help prepare evidence packs for grant claims and audit.

4. Employer and employment administration

   • Maintain accurate information about employers, placements, job starts, employment dates and relevant changes.
   • Support the collection and organisation of information required for employer wage and onboarding-cost claims.
   • Make sure employment information is accurate, current and available when required.
   • Support communication and documentation associated with employer payments where appropriate.

5. Data quality that enables insight

   • Support high standards of data quality across Jobs Guarantee.
   • Run regular checks for gaps, duplicates, unusual entries or inconsistencies.
   • Work with colleagues to correct issues promptly.
   • Record locality and participant information accurately.
   • Good local insight depends on good underlying data. The information used by operational leaders, Quality and wider colleagues needs to be trusted.

1. Support operational teams

   • Be a helpful point of contact for colleagues.
   • Make programme processes clear and easy to follow.
   • Support meeting administration, action tracking and programme documentation where required.
   • Maintain shared records, templates and evidence in an organised way.
   • Work with Team Leads to anticipate deadlines rather than react to them.

2. Audit and assurance

   • Help maintain programme records in an audit-ready state.
   • Support internal and external audit by locating information and preparing evidence.
   • Help trace performance outcomes and claims back to source documentation.
   • Respond to queries promptly.
   • Use learning from audit or assurance activity to strengthen future administration.

What you'll bring

You'll bring:

• Strong administrative and organisational skills.
• Excellent attention to detail.
• Confidence working with systems, spreadsheets and data.
• The ability to reconcile information from different sources.
• The confidence to identify and question discrepancies.
• Strong record-keeping skills.
• The ability to follow processes while spotting where they could be improved.
• Good written and verbal communication skills.
• Confidence following up missing information with colleagues.
• The ability to manage competing deadlines.
• A helpful and collaborative approach.
• Sound judgement when handling confidential information.
• Persistence when something doesn't add up.
• The ability to think end-to-end rather than viewing administrative tasks in isolation.
• An understanding that good data enables performance, finance, quality and insight across the service.

Experience of contract administration, performance evidence, grant-funded programmes, finance administration or audit support would be particularly useful.

View the Role Profile for full details about this opportunity.

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