Kent Community Health NHS Foundation Trust
Administrator (Medical Secretary)
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Job Title
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare or working on the Staff Bank within these organisations. Nursing and AHP vacancies are also open to Student Nurses and Newly Qualified Nurses/AHPs.
Are you an organised, proactive administrator with a passion for excellent customer service? We are looking for a Medical Secretary to join our Clinical Assessment Service, supporting clinicians to deliver high-quality patient care. This varied and rewarding role offers the opportunity to make a real difference by providing a professional, responsive and efficient service to patients, colleagues and healthcare partners.
Based in Medway, you will manage a range of administrative tasks, including processing clinical correspondence, maintaining patient records and databases, supporting clinic administration and responding to enquiries from patients, clinicians and external healthcare providers. You will review and amend clinical letters generated through our digital dictation system, ensuring they are accurate and ready for distribution. You will also support referrals, imaging requests, MDT outcomes and patient information management, helping services run smoothly and efficiently.
This role is ideal for someone who thrives in a busy environment, can prioritise competing demands and deliver excellent customer service.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
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About the Role
We're looking for a highly organised and motivated individual with excellent communication and administrative skills. You'll have experience producing professional correspondence, be confident using Microsoft Office applications and have strong attention to detail. The ability to manage competing priorities, maintain accurate records and support a busy team is essential.
You'll provide a professional, friendly and efficient service to patients, clinicians, booking teams and external organisations. You'll confidently manage email and phone enquiries, resolve issues promptly and escalate where required. Strong organisational skills will enable you to maintain databases, coordinate referrals, support clinic administration and ensure actions are completed within required timescales.
You'll be adaptable, reliable and committed to continuous improvement. In return, you'll join a supportive team where your skills and commitment to excellent customer service will make a meaningful contribution to patient care.
If you enjoy building positive relationships, solving problems and keeping processes organised, we would love to hear from you.
About Us
Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.
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Rated ‘Outstanding’ by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values: Compassionate, Aspirational, Responsive and Excellent.
We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.
We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.
How to Apply
For further details / informal visits contact:
- Name: Andrea Dengate
- Job title: Care Coordination Centre Head of Service
- Email address: Andrea.Dengate@nhs.net
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