Change Grow Live
Administrator Receptionist
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Overview
Believe in People?
The best people have one thing in common.
They care.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for a Receptionist / Administrator to join our Dagenham Service. As our Receptionist and Administrator, you’ll be the first point of contact for people accessing our service - creating a warm, professional and responsive experience from the moment they call or arrive.
You’ll manage appointments, respond to enquiries and keep essential information moving, giving our specialist team the organisation and support they need to help people across Barking and Dagenham live healthier lives.
This is not simply reception. It is connection, coordination and better health—combined.
Where:
Dagenham
Contract:
Permanent
Hours:
37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
The Receptionist Administrator will have a positive impact on the service, staff and our service users by sitting at the center of the service.
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You will:
- Welcome people and respond to telephone, email and face-to-face enquiries.
- Coordinate appointments and maintain electronic diaries.
- Record contacts accurately on our case management systems.
- Provide clear information and signpost people to the right support.
- Keep reception areas welcoming, organised and up to date.
- Support feedback, correspondence and wider team administration.
Your work will help ensure every person receives a prompt, respectful and well-organised service.
About You:
- Knowledge of general office procedures.
- IT literacy including proficiency in word processing, excel spreadsheets and data entry.
- Good interpersonal skills and a willingness to work flexibly as part of a team.
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
- Solid numeric skills.
- Good organisational skills
What we will give to you:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
- Contributory pension scheme.
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team.
- Training, career development & progression opportunities.
- Generous Refer-a-Friend Scheme.
Get help with your application
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Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL SPOT (20) (£26,296.03 - £26,296.03)
ILW / OLW /Fringe
Outer London Weighting (£2,250.61)
Closing Date
28/8/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Jane Lee | jane.lee@cgl.org.uk | 07584386739
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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