GRS Group
Administrator Team Leader - Nuneaton
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We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!
Job Purpose
To facilitate the processing of haulage and material tickets for all group trading activity. Managing a team of people to ensure that deliveries are charged to customers in a timely manner and in line with targets set thus ensuring effective cash collections. Responsible for the clearing of both haulage and material invoices, collaborating with commercial and operational teams to ensure disputes are resolved with minimal disruption to payments. To collaborate with both internal and external stakeholders to build first class relationships and strengthen working partnerships. Pivotal to create a culture of continuous improvement by implementing and utilising new technologies to improve right first time and tailor our customer offerings. To lead and develop team members, instilling our company values and striving for number 1 status in people, the market and customer experience.
Main Duties And Responsibilities
The duties are many and varied, but the list below is considered to be the basic requirement:
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Team Leadership & People Management
- Lead, motivate, and support the Group Administration team.
- Conduct regular 1:1s, performance reviews, and coaching sessions.
- Allocate workloads and monitor performance against SLAs and KPIs.
- Resolve escalated queries from customers or internal stakeholders.
- Support recruitment, induction, and training of new team members.
Administration Process Overview
- Oversee workflow for both automated and manual charge out tasks.
- Maximise automation to free up team capacity.
- Standardise consistent processes across divisions.
- Support invoice validation and ensure compliance with SLAs for haulier and supplier payment terms, while maintaining a high level of accuracy and timeliness in invoice clearing.
- Track and monitor KPIs and monitor improvement.
- Build and maintain strong working relationships within supply chain.
- Drive improvements towards zero defect processing.
Reporting
- Produce robust and regular reporting.
- Communicate trends, risks and process updates effectively.
- Conduct root cause analysis for reoccurring issues.
Continuous Improvement
- Identify and implement improvements across Group Administration functions.
- Champion process efficiency, accuracy, and customer experience.
- Contribute to wider finance transformation initiatives.
- Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.
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KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB
- Comfortable working at pace on high-volume tasks while consistently hitting KPI targets
- A clear, confident communicator who adapts their style to different audiences and channels, and keeps information accurate and confidential
- Highly organised, with strong time management, attention to detail, and the ability to keep tasks and priorities on track
- A natural problem-solver who spots issues early, thinks things through logically, and knows when to escalate
- A team player who builds trust, supports colleagues, and helps find practical, fair solutions when challenges arise
- Adaptable and quick to learn new tools, systems and ways of working, especially through periods of change.
- Dependable and accountable, delivering consistent, high-quality work and following through on commitments.
- Calm, professional and solutions-focused under pressure, with the emotional intelligence to handle difficult conversations fairly.
Benefits
- 35 working hour week.
- 24 Days holiday + Bank Holidays.
- Death In Service Benefit.
- Bonus Scheme.
- Access to GP Line for you and your household.
- Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.
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