Network Rail
Administrator/Advisor [Shared Services]
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Who We Are
Join Network Rail! Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
About The Role
Shared Services Opportunities
Manchester hub | Network Rail
Join Network Rail Shared Services in Manchester and help deliver essential customer, administrative and operational services. Build your career in a collaborative team where accuracy, service and continuous improvement matter.
Join Network Rail Shared Services and build a career that helps keep Britain's railway moving.
We are recruiting for a range of opportunities within our Manchester hub, including:
- Shared Services Administrator
- Helpdesk Customer Advisor
- Executive Services Assistant
- Recruitment Administrator
These roles sit within Business Services, part of Route Services at Network Rail. Shared Services brings together specialist teams that provide essential support across our people, processes and operations. From payroll and recruitment to customer support, financial services and business administration, our work helps the wider organisation operate effectively.
Depending On The Role, You Could Be:
- Providing high-quality administrative and operational support to central and national teams
- Responding to customer and stakeholder queries professionally and promptly
- Maintaining accurate records, systems and data
- Supporting projects, process changes and service improvements
- Working collaboratively to achieve service level agreements
- Handling confidential information in accordance with policies and procedures
- Identifying opportunities to improve efficiency and the customer experience
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This is an excellent opportunity to develop your skills, gain experience within one of the UK's most important organisations and contribute to services that make a difference to colleagues and customers across Network Rail.
Pay and Rewards
We offer a competitive salary and a comprehensive package designed to support your wellbeing, lifestyle and future:
- Salary: £25,409 per annum
- Hours: 35 hours per week, full time
- Contract: Permanent and fixed-term opportunities are available. We welcome applications from candidates who are happy to be considered for either
- Working pattern: Hybrid working, with employees expected to work from a Network Rail location for 60% of their weekly hours, typically three days per week for a full-time role
You will also have access to a range of benefits, including:
- 28 days' annual leave, with the option to buy or sell additional days
- A choice of pension schemes
- Generous maternity, paternity and adoption leave
- 75% discount on leisure rail travel for you and your family
- Up to 75% subsidised rail and Underground travel
- Five days' paid volunteer or carers' leave
- Private healthcare, subject to terms and conditions
- Gym Pass access to gyms across the UK
- National and local retail discounts through the My Benefits platform
Your Experience And Skills
You do not need to have worked in the rail industry to make an impact in Shared Services. We are looking for people who can bring strong customer service, dependable administration and a commitment to delivering accurate, high-quality work.
To succeed in one of these roles, you will be able to demonstrate:
- Strong written and verbal communication skills
- A customer-focused and professional approach
- The ability to produce precise and accurate work
- Excellent attention to detail
- Strong organisational and time-management skills
- The ability to prioritise effectively in a busy environment
- Confidence using IT systems and Microsoft Office applications
- The ability to work collaboratively as part of a team
- A commitment to confidentiality and following agreed processes
- The ability to work effectively in a high-volume processing environment
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Safety is central to everything we do. Everyone working for Network Rail is expected to demonstrate safe behaviour and an awareness of our safety vision and Lifesaving Rules.
What could set you apart
While not essential for every opportunity, your application could stand out if you can demonstrate:
- Previous experience in administration, customer service, shared services or another high-volume operational environment
- Experience resolving customer or stakeholder queries at the first point of contact
- Confidence working with sensitive or confidential information
- Experience maintaining accurate records across multiple systems
- An understanding of service level agreements and performance measures
- Examples of identifying or supporting a process improvement
- The ability to adapt quickly when priorities, processes or customer requirements change
- A positive, proactive approach and a genuine interest in delivering a great customer experience
Most importantly, we are looking for people who take ownership, work well with others and care about getting things right.
Important information
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. As a Disability Confident Leader, we will consider reasonable adjustments throughout the recruitment process, including additional time for assessments, changes to the interview environment, alternative document formats, specialist equipment or additional assistance.
All offers of employment are subject to satisfactory pre-employment checks. Some roles may also require face-to-face drugs and alcohol testing, with further information provided as part of the formal offer process.
Please note that these opportunities are also being advertised externally and the advert may close early if we receive a high volume of applications.
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