Administrator/Receptionist

Working closely with the Office Manager and wider team, you will help coordinate day-to-day administrative tasks, support meetings and contribute to the effective running of the office.

This is a 30-hour-per-week role, with the option to work either 9:00am–3:00pm or 8:00am–2:00pm.

What You'll Do

• Act as an assistant to the Office Manager and provide a welcoming and professional first point of contact for employees, visitors, partners and external stakeholders
• Provide excellent customer service, responding to enquiries appropriately and signposting or escalating when required
• Manage reception and front-of-house duties, including maintaining the reception area, managing post and deliveries, supporting visitors, parking and access fobs, and meeting preparations
• Provide administrative support for a range of meetings, including distributing agendas, gathering information and taking minutes
• Help identify and resolve administrative and office-related issues and make suggestions for improvements
• Support projects and key tasks across Central Support teams to help meet business objectives and operational needs
• Handle information with discretion and maintain confidentiality at all times
• Work collaboratively with colleagues across Waythrough to help provide an effective and professional service

This is a varied and rewarding role where your organisation, communication skills and positive approach will help make a real difference to the people and teams we support.

To Succeed in This Role, You'll Need:

• Excellent organisation and interpersonal skills
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, including Outlook, Word and Teams
• The ability to communicate confidently and professionally with a wide range of people
• The ability to work with discretion, sensitivity and confidentiality
• The ability to prioritise and manage your workload in a busy environment
• Experience in clerical, administrative or reception work
• Experience within a customer care, healthcare, education or social care setting

A NVQ Level 3 in Business Administration or equivalent qualification is desirable, although relevant demonstrable experience may also be considered.

Experience of working front of house within a busy head office environment would be an advantage.

Most importantly, we are looking for someone who is kind, courageous and respectful, shares our values and is committed to providing a high-quality service.

To view full Job Description CLICK HERE

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:
2026-09-11