Rehubs
Admissions Advisor- Online Addiction Treatment
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About the role
Rehubs delivers RISE, a structured 28-day online programme that treats alcohol, drug and behavioural addictions. It includes 24 months of aftercare and family support groups, so people can get help without leaving home, work or family.
As our Admissions Advisor, you'll be the first person someone speaks to when they reach out for help. You'll understand their situation, check that online treatment is right for them, and guide them from that first conversation to starting the programme.
Success in this role means turning enquiries into admissions every month, following up quickly so nobody slips through the cracks, and making sure every person who starts with us is safe and suitable for online care. You'll sit at the front of the business, working closely with our clinical team and leadership, and your results will directly shape how many people we can help.
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This is not a counselling or support worker role. It's a target-driven admissions position for someone who enjoys being measured on results and wants to grow with a fast-moving healthcare business.
Responsibilities
- Respond to enquiries from individuals, families, employers and insurers by phone, email and WhatsApp, aiming to make contact on the same day
- Hold structured admissions conversations to understand each person's needs, readiness and circumstances
- Assess suitability for online treatment using our admissions criteria, and escalate to the clinical team when a higher level of care is needed
- Explain the RISE programme, aftercare and costs clearly and honestly, helping people make a confident decision
- Follow up consistently with every open enquiry until it reaches an outcome
- Manage your pipeline and record every interaction accurately in our CRM
- Meet monthly admissions targets and report on your conversion performance
- Follow all admissions policies, safeguarding procedures and data protection requirements
- Hand each new client over smoothly to the clinical team to ensure a good start to treatment
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Qualifications
- Experience in admissions within the addiction, rehab or mental health sector
- Background in recruitment or consultative sales, with a track record of hitting targets
- Strong understanding of admissions policies, procedures and safeguarding
- Confidence guiding conversations to a decision while staying compassionate
- Excellent verbal and written communication skills
- Organised, with experience managing a pipeline in a CRM
- Self-motivated and comfortable working remotely
- Lived experience of recovery is welcome but not required
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