Chester Zoo
Admissions Assistant
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Our working environment could not be more different from your usual setting – where else could you stroll among rare giraffes and tigers on your lunch break?
The Role
We have an exciting opportunity for friendly, confident and passionate individuals to join our busy Admissions team and support us in our delivery of a world-class visitor experience.
An Admissions Assistant is often the first person our visitors come into contact with at Chester Zoo; whether that be on the day at our Admission Lanes and Ticket Sales windows or via email enquiries and phone calls before a visit. Our Admissions Assistants are also involved in the sale and delivery of commercial products and services. This role includes evening work throughout the year for Zoo events as well as some cleaning duties.
What makes Chester Zoo a great place to work?
As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development.
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The Package
- Permanent contract
- 20 hours per week, worked 5 days out of 7 including weekends and bank holidays. These shifts tend to fall between 8:00am and 6:00pm, however, there are occasions where the shifts will begin later in the afternoon for events when required, these shifts normally fall between 12:00pm and 10:30pm.
- Potential opportunity to work overtime up to a maximum of 40 hours per week based on operational requirements throughout the year.
- 33 days annual leave
- Salary of £13,218.50 per annum
- Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
- Access to healthcare plan
- Employer contributory pension scheme
Our Requirements
- Passionate and engaging; able to deliver exceptional customer service face to face, over the phone and via email.
- Strong communication skills; both verbal and written.
- Organised, with strong IT skills and an excellent working knowledge of Microsoft Word, Excel, and Outlook.
- Experience of working in a sales/customer experience environment.
- Experience in a fast-paced call centre environment handling inbound and outbound phone calls.
- Experience of EPOS systems and cash handling.
- Experience in complaint handling, conflict resolution, and service recovery.
- Confident, flexible, and approachable with a proactive, “can do” attitude.
- Comfortable standing for long periods on your feet in a static outdoor environment.
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More About Us
We’re not just an amazing, award-winning visitor attraction that’s home to 30,000 incredible animals. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.
Please be aware we reserve the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you do wish to be considered that you complete the application as promptly as possible as shortlisting and interviews may be taking place whilst the advert is live.
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