Admissions and Enrolment

• Process learner applications and enrolments accurately and efficiently.
• Complete eligibility checks and collect all required documentation and evidence.
• Verify learner identity and supporting documentation in accordance with funding and organisational requirements.
• Ensure enrolment paperwork is complete and compliant.
• Support learners to complete enrolment documentation and declarations.
• Ensure learners receive relevant information relating to programme delivery, expectations, policies and procedures.
• Maintain accurate learner records on internal management systems.

Initial Assessment and Learner Support

• Conduct initial needs assessments and identify barriers to learning and employment.
• Identify support requirements, including additional learning needs, wellbeing concerns and reasonable adjustment requirements.
• Ensure identified learner needs are accurately recorded and communicated to relevant delivery staff.
• Support learners to access available learner support services, equipment and resources.
• Promote learner retention by maintaining regular contact during the onboarding process.

Safeguarding, Prevent and Wellbeing

• Promote safeguarding, wellbeing and learner welfare at all times.
• Understand and comply with the Educate 2Gether Safeguarding and Prevent Policy.
• Recognise safeguarding concerns, vulnerabilities and welfare issues that may arise during recruitment and enrolment.
• Record and report safeguarding concerns immediately in accordance with organisational procedures.
• Refer safeguarding concerns promptly to the Designated Safeguarding Lead (DSL) or Deputy DSL.
• Understand the limits of confidentiality where safeguarding or legal responsibilities require information sharing.

Quality, Compliance and Data Protection

• Ensure compliance with funding, awarding body and organisational requirements.
• Maintain accurate, timely and confidential records.
• Comply with GDPR, Data Protection legislation and organisational policies.
• Ensure learners receive and understand the organisation's Privacy Notice during enrolment.
• Support quality improvement activities through accurate reporting and record keeping.
• Contribute to audits, inspections and quality reviews when required.

Partnership Working

• Develop positive working relationships with referral partners and stakeholders.
• Liaise effectively with delivery staff to ensure a smooth learner transition into programmes.
• Support employer engagement activities where required.
• Contribute to the achievement of recruitment, retention and progression targets.

Professional Development

• Participate in induction, mandatory training and continuous professional development activities.
• Attend team meetings, standardisation events and staff development sessions.
• Maintain knowledge of funding requirements, learner eligibility criteria, safeguarding, Prevent, EDI and IAG best practice.
• Keep up to date with labour market information and progression opportunities relevant to Educate 2Gether programmes.

Professional Standards

The Admissions Officer will:

• Deliver a professional, welcoming and learner-centred service.
• Demonstrate integrity, impartiality and confidentiality at all times.
• Promote equality, diversity and inclusion in all aspects of the role.
• Work within the limits of their professional competence.
• Maintain positive professional relationships with learners, staff and external partners.
• Support the values, vision and reputation of Educate 2Gether.

Qualifications

• Level 3 IAG training
• Strong interpersonal skills and the ability to build rapport with prospective learners and partners.
• Effective communication skills, including clear written and verbal communication across phone, email, and online platforms.
• Customer service skills focused on responsiveness, empathy, and problem-solving.
• Administrative assistance skills, including data entry, record keeping, and organizing admissions documentation.
• Professional phone etiquette and comfort handling a high volume of calls.
• Attention to detail and accuracy in managing applicant information and timelines.
• Ability to work independently in a remote environment and manage multiple tasks and priorities.
• Proficiency with common office software and online communication tools; experience with CRM or student information systems is an advantage.
• Prior experience in admissions, customer support, or administrative roles is beneficial.
• Relevant education or training in administration, customer service, or a related field is preferred but not required.