Warwick Castle
Admissions & Car Parks Host
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Admissions & Car Parks Assistant
Location: Warwick Castle Resort Warwick, Warwickshire CV34 4QU
Contract type: Seasonal, Fixed Term until January 2027
Join our team as an Admissions & Car Parks Assistant, where you'll be the first point of contact for guests and play a key role in delivering an outstanding visitor experience. This customer-facing role combines admissions, ticketing, guest services, traffic management, and car park operations within a busy visitor attraction environment.
As part of our Admissions and Car Parks team, you'll provide exceptional customer service, assist guests with entry and ticket queries, scan tickets, manage queue lines, direct traffic, and ensure the safe and efficient flow of vehicles throughout the site. You'll help create a welcoming, safe, and memorable experience for every guest from arrival through to departure.
Key responsibilities include providing excellent customer service, operating tills and processing transactions, managing admissions and ticket scanning, directing vehicles and parking coaches and cars, maintaining queue management systems, supporting guest enquiries, and ensuring all health and safety procedures are followed.
Minimum 5 contracted hours per week, with shifts usually starting from 9:30am. During our busy Halloween and Christmas events, shifts may start between 2:30pm and 5:30pm. Flexibility is essential, particularly during peak periods, with opportunities to work up to 6 shifts over Halloween and a minimum of 4 shifts per week during Christmas.
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We're looking for enthusiastic individuals with strong communication skills, a positive attitude, and a passion for delivering excellent guest experiences. Candidates must be aged 16 or over, and previous customer service experience is desirable. Previous experience in retail, hospitality, leisure, tourism, visitor attractions, admissions, ticketing, or car park operations would be beneficial but is not essential.
Qualifications & Experience
- Confident and comfortable to speak to guests in person and answer queries on the spot.
- Happy to be working outside and on your feet whatever the weather!
- Previous Customer Service experience is desirable.
Benefits
Alongside working with a great team, we also offer:
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which 30,000+ national & local employee discounts.
- Free staff parking.
- Ongoing training & development.
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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range
GBP £12.81/Hr.
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