Admissions Officer, International College

PURPOSE

To support the Head of Admissions, International College, in their role to provide a first-class service to prospective International College students, ensuring that they receive professional advice and support throughout the recruitment and admissions process, contributing to an increase in student enrolment.

KEY RESPONSIBILITIES

• Undertakes the admissions process for International College programmes during the academic year, and also adult Summer school, from initial enquiry to enrolment, including:
  • Issuing visa letters, and ensuring that all information and records regarding such applications are stored according to UKVI guidelines, and readily available for inspection, and maintaining an up-to-date awareness of procedures
  • Creating, updating, and maintaining accurate and timely applicant records in Salesforce (CRM)
  • The organisation of 1:1s, both online, and occasionally in person
  • Updating teaching grid for Director of Studies - ELT
  • Producing and checking invoices, taking registration fees, deposits, and other payments online or in person or via telephone by credit card
  • Liaising with the Bursary regarding credit control, refunds, and the status of client accounts, reconciling credit card transactions
• Promptly deals with numerous admissions enquiries via e-mail, online application, telephone, WhatsApp and in person, and regularly follows up such enquiries by the best method available
• Makes accommodation reservations for students for academic year and Summer adult English language programmes and ensures best utilisation of bed spaces, makes hotel reservations for Group Leaders when necessary
• Conducts tours of the International College for potential and existing applicants, parents, and agents
• Sends out English language tests and requests for additional information when necessary
• Builds and maintains excellent external and internal levels of interaction and relationships and promotes the International College to all enquirers and applicants, agents and other educational institutions
• Produces written correspondence and sends out relevant brochures and links to on-line application forms in response to requests, under the guidance of the Head of Admissions, International College
• Updates lists of How Heard? and Feeder Schools for strategic marketing purposes, and maintains data concerning subject choices and student selections on a spreadsheet, re-issues certificates and reports as required
• Welcomes new students, especially on Arrival Days, according to a rota, and participates in occasional College events held during the evenings or at weekends
• Provides some cover for the International College Admissions, during periods of leave or other absence