PEN Group
Admissions Officer and Interviewer
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Company: Planet Education Networks (PEN Group)
Role: Admissions Officer and Interviewer
Location: Onsite, Birmingham, United Kingdom
Salary: 27-30k per annum
Employment Type: Full Time, Permanent
Working Schedule: Monday – Friday, 9:00– 17:00
About Us
Planet Education Networks (PEN) is a network of universities, partners, and affiliates. It is made up of 7 different companies, with the Elizabeth School of London being one of them. Here at PEN, we are committed to providing first-class learning experience to students from diverse backgrounds. Our goal is to help students achieve their academic and personal aspirations through a supportive and inclusive learning environment. We have campuses and offices in 6 major cities within the UK, as well as offices across the world, including Italy, China, India, and Vietnam. We are a diverse and multinational company, and we are seeking like-minded, passionate individuals to help us progress even further.
Role overview
We are seeking a professional, organised, and student-focused Admissions Officer to support the recruitment, assessment, and selection of prospective students. The successful candidate will play a key role in ensuring a fair, efficient, and high-quality admissions process by reviewing applications, conducting interviews, coordinating assessments, and providing guidance to applicants throughout their admissions journey.
Working closely with academic and administrative teams, the post holder will evaluate applicants' academic suitability, oversee internal English language testing, maintain accurate admissions records, and contribute to delivering an exceptional applicant experience. The role requires excellent communication, decision-making, and organisational skills, along with a commitment to maintaining academic standards and supporting institutional growth.
Key Responsibilities
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- Evaluate Applications: Review applications, academic records, and assessment outcomes to make informed judgments about applicants’ academic potential and overall fit for the school.
- Admissions Coordination: Support the smooth progression of applicants through the admissions pipeline, from application to assessment and final decision. Liaise with colleagues to align interviews, tests, and decisions in a timely and efficient manner.
- Conduct Interviews: Carry out comprehensive and structured interviews with prospective students, either in person or online, to evaluate their suitability for the institution’s academic programmes and ethos.
- Orchestrate the Internal English Test: Organise and oversee our internal entry language test, ensuring that procedures are consistent, fair, and in line with institutional standards.
- Maintain Records: Keep accurate, confidential, and well-organised records of applicant interviews, assessment results, and decisions, ensuring compliance with data protection regulations.
- Support Applicants: Provide clear and supportive communication to prospective students regarding the admissions and assessment process, offering guidance where needed.
- Represent the Institution: Act as an ambassador at admissions events (such as Open Days) promoting the institution’s values, academic pathways, and unique opportunities.
- Stay Informed: Keep up to date with developments in admissions practices, assessment methodologies, and the wider higher education sector to enhance both applicant experience and institutional processes.
- Other Duties: Undertake any additional responsibilities commensurate with the role as directed by the Director of Admissions or Senior Management.
Person Specification
Essential
- Bachelor’s degree in education, Business Administration, Management, Communications, Psychology, or a related field.
- Previous experience in admissions, student recruitment, higher education administration, customer service, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong interviewing, assessment, and decision-making abilities.
- Proficiency in Microsoft Office applications and database/CRM systems.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Understanding of confidentiality requirements and data protection regulations.
- Ability to work independently as well as collaboratively within a team.
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Desirable
- Master’s degree in education, Business, Management, or a related discipline.
- Experience conducting student interviews and admissions assessments.
- Knowledge of UK higher education admissions processes and international student recruitment.
- Experience administering English language assessments or academic entry tests.
- Familiarity with student information management systems and admissions databases.
- Professional training or certification in recruitment, admissions, student services, or assessment methods.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Pay.
- Statutory maternity and paternity pay.
- Employee Assistance Programme (HA Wisdom Wellbeing)
- Virtual GP access (Livi)
- 'Speak Up Service' - confidential support service to report any workplace concerns
- Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
- Specialist menopause support, including online CBT (Wisdom)
- Financial, legal, and medical advice services provided (Wisdom)
- Life & Leadership coaching (Wisdom)
- Financial coaching (MUNNY)
- Discounts and perks, offering savings on shopping, activities, and more (Bright Exchange)
- Self-development and Self-taught trainings
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