Pearson
Advanced Associate, Professional Services
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Advanced Associate, Professional Services
Onsite | Hellaby, Rotherham
Permanent
Description
Lead the day-to-day processing of candidate malpractice cases, combining careful investigation, sound judgement and accurate communication within a regulated qualifications environment.
Also known in the market as: Process Leader; Investigations Leader; Casework Leader; Operations Process Lead.
About the Role
Pearson is looking for an Advanced Associate, Professional Services to join the Candidate Malpractice team within Qualification Processing. The team investigates reports from centres and examiners, resolves candidate cases and ensures outcomes are handled consistently, accurately and in line with regulatory guidance.
This is a hands-on process leadership role. You will investigate cases, determine appropriate outcomes, produce formal correspondence, monitor management information and help allocate work across permanent and temporary colleagues. You will lead through confidence, judgement and organisation rather than formal direct reports.
The work is deadline-driven and detail-critical. You will balance several priorities, communicate on sensitive issues and help improve processes while maintaining a high standard of accuracy.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll do
- Process candidate malpractice and late-arrival cases from initial review through outcome.
- Research evidence, investigate appropriately and apply penalties in line with JCQ guidance.
- Create accurate outcome letters and communicate with centres, examiners, students and internal teams.
- Capture, build and monitor management information, escalating key issues when required.
- Prioritise your own workload and coordinate work across the team.
- Support, train and guide permanent and temporary colleagues during peak periods.
- Review working instructions, contribute to process improvements and support audit activity.
- Maintain accuracy and sound judgement while working to tight, immovable deadlines.
What we’re looking for
- Experience leading a process, workstream or team activity.
- Experience researching and reviewing information to reach clear, evidence-based conclusions.
- Excellent attention to detail and a methodical approach to complex casework.
- Confidence communicating verbally and in writing on complex or sensitive matters.
- Ability to influence, guide others and maintain delivery during demanding periods.
- Strong prioritisation, with the ability to manage several high-priority tasks at once.
- Proficiency in Microsoft Office and confidence learning multiple IT systems.
- Experience following set processes and work instructions in a regulated or controlled environment.
- A Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent.
- Investigations, education-sector, report-writing, data-review or team-lead experience is helpful but not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Location & Working Pattern
This is a fully on-site role, five days per week. Working hours start between 8:00 and 9:00 and finish between 16:00 and 17:00. Overtime may be required during the summer series, approximately May to August. Exact site location: Pearson, Lowton House, Lowton Way, Hellaby, Rotherham, S66 8SS
Why Join Pearson?
You will take meaningful ownership in a team that protects the integrity of qualifications and supports fair outcomes for learners. The role offers broad exposure to investigations, regulated decision-making, operational leadership, process improvement and stakeholder communication.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location