Welsh Refugee Council
Advice and Support Caseworker
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Job title: Advice and Support Caseworker (Single Advice Fund & Voluntary Returns Service)
Report to:
Single Advice Fund Project Manager
Salary:
£24,985 per annum FTE, pro rata to hrs worked
Duration:
Fixed term until 31 March 2027 (with the possibility of extension)
Hours:
28 hours - 4 days per week (2 days allocated to Single Advice Fund delivery and 2 days allocated to Voluntary Returns Service delivery)
Location:
Cardiff and Newport offices.
Annual benefits pro rata:
- 27 days leave, increasing by 1 day per annum to a maximum of 30 days
- Up to 2 days paid volunteering leave
- Up to 3 days paid carers leave
- Up to 5 days paid study leave relating to role
- 5% pension
- Wellbeing: Access to company paid counselling support and cash back plan for healthcare
- Enhanced maternity pay.
We are the Welsh Refugee Council
You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety. With over 36 years’ experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees.
You will work with amazing like-minded people who strive to make a difference every day, and challenge hostile practices that limit people’s potential.
Purpose of the post
This integrated role combines delivery of the Welsh Government-funded Single Advice Fund (SAF) service and the Home Office-funded Voluntary Returns Service (VRS), ensuring refugees, asylum seekers and other migrant communities receive holistic, person-centred advice, support and information tailored to their individual circumstances.
The postholder will support clients to understand their rights, entitlements and available options regarding social welfare matters, whilst also facilitating access to accurate, impartial and informed information about voluntary return pathways where appropriate. Working within a trauma-informed, culturally responsive and strengths-based framework, the role will empower clients to make informed decisions about their future whilst maintaining dignity, and choice.
The postholder will provide practical advice, advocacy, casework and referral support across a range of areas including housing, welfare benefits, debt, employment, education, discrimination and wider social welfare issues. They will also facilitate trusted conversations regarding voluntary return options, ensuring any decision made by a client is entirely voluntary and free from pressure or coercion.
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By working collaboratively with internal programmes, statutory agencies, local authorities and community partners, the postholder will contribute to Welsh Refugee Council's commitment to delivering integrated, inclusive and accessible services that promote wellbeing, independence and positive outcomes for people seeking sanctuary in Wales.
The ideal candidate will be:
- Able to work under pressure, to tight deadlines, and able to adapt priorities.
- Have excellent verbal and written skills - able to engage and ensure key points are communicated for maximum affect.
- Be able to build and maintain relationships with clients.
- Have knowledge of good practices with communications to increase engagement.
- Have the aptitude to provide effective advice and support to Welsh Refugee Council’s clients, in particular asylum-seeking women, vulnerable adults and, as appropriate, to refer them for additional support.
- Be able to identify at early and latter stages of engagement any vulnerabilities that would impact on clients.
- Have a good understanding of the challenges clients with NRPF face and how these impacts on their mental health and behaviour.
Major duties and responsibilities
Advice, information and casework:
- Provide high-quality, culturally sensitive and trauma-informed advice, guidance and practical support to refugees, asylum seekers and other migrant communities.
- Support clients with social welfare issues including housing, welfare benefits, debt, employment, education and discrimination.
- Ensure clients understand their rights, responsibilities, entitlements and available pathways so they can make informed decisions.
- Provide accurate, impartial information regarding voluntary return pathways and support clients who choose to pursue a return application.
- Support the completion of applications, forms and associated documentation relating to both SAF and VRS services.
- Advocate on behalf of clients where required, including preparing correspondence, negotiating with agencies and liaising with statutory and voluntary services.
- Facilitate referrals and signposting to appropriate specialist services.
- Support clients beyond the initial refugee move-on period and those facing barriers linked to immigration status, NRPF conditions, discrimination or vulnerability.
- Arrange interpretation services where required and ensure effective communication with clients.
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Governance and reporting:
- To record all activities on our client database in a timely manner.
- To produce qualitative and quantitative reports as requested.
- To attend staff and other meetings and briefings as required.
- To carry out all duties in accordance with the principles of WRC confidentiality policy.
- To actively seek and amplify the voices of people with lived experience, ensuring their feedback and perspectives inform service design, evaluation and continuous improvement.
Safeguarding:
- To raise any safeguarding concerns to the Safeguarding Lead/Officers by following the Safeguarding Policy and Procedures.
- Work collaboratively with other caseworkers, community organisations, local authorities and stakeholders to ensure clients can access wider support that promotes wellbeing, social inclusion and dignity.
Development:
- To keep up to date with legislation and policy relevant to the post to ensure effectiveness and competence in delivering a high-quality service.
- To participate in staff meetings, training and development, supervisions and appraisal.
General:
- To carry out all duties in accordance with the principles of the WRC’s Confidentiality Policy and within agreed norms of impartiality and boundaries.
- To carry out the job in accordance with the aims, core values and appropriate procedures of WRC.
- To abide by and to work to WRC’s Equal Opportunities Policy always.
Flexibility:
In order to meet the requirements of the grant application and grant agreement a level of flexibility is required and may require you to take on other duties in line with your job title that are not listed above.
For further information on this role, please visit our website:
https://wrc.wales/advice-and-support-caseworker-2/
Application deadline:
Wednesday 9 September at 9:00. Interviews will likely be held on 22 and 23 September 2026 at our Cardiff office.
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