Birmingham Mind
Advice & Information Helpline Worker (Mental Health)
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Location:
Erdington, Birmingham
Salary:
£26,229 per annum (full time equivalent), £13,115 to £20,983 pro rata for 18.75 to 30 hours per week
Hours:
37.5 (full time) and 18.75 to 30 HPW (part time) - to cover rota’d activity between 9am–11pm
About the Role:
The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. This is an on-site role at the specified location. Remote working is not available for this position.
We are a leading provider of mental health services in Birmingham and the West Midlands.
Responsibilities:
As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.
The support offered will include (but is not exclusive to):
- Receiving calls, emails, and webchat from people who may be experiencing crisis
- People looking for more general assistance and information about services
- Carers looking for advice and services
- Other community support services
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You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies.
You will be working in a community-focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.
Key Tasks:
- Support the running of the service in line with contractual requirements, Birmingham Mind’s Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.
- Work under the direction of the service manager.
Requirements:
- At least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives.
- Ability to demonstrate the ability to work with strong values and within a recovery approach.
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Benefits:
- Attractive defined contribution pension scheme
- PayCare offering employees affordable cover for a range of healthcare treatments
- Employee Assistance Programme which includes free counselling
- Comprehensive training programme
Additional Information:
- Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
- We are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Application Deadline:
The closing date for applications is Wednesday 26th August 2026.
Interviews:
Interviews will take place on Monday 14th September 2026.
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