St Margaret's Hospice Care
Advice Line - Clinical Nurse Specialist
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Are you an experienced and compassionate Clinical Nurse Specialist looking for a role where your expertise truly matters?
Join our Advice Line team, where you’ll provide specialist telemedicine support to patients and families across Somerset. This is an opportunity to use your clinical judgement, communication skills and holistic approach to care - right at the moment people need it most.
Location: Can be based in Taunton or Yeovil
Salary: £23,952.16 - £28,842.57 per annum (based on a full time salary of £39,920.27 - £48,070.94)
Additional Payments: 30% Unsocial Hours on Saturday and 60% on Sunday & bank holidays
Contract: Permanent
Working pattern: Part time, 22.5 hours per week
This role offers shift patterns of 8:00 - 16:00, 9:00 - 17:00, 8:00 - 18:00, or 14:00 - 22:00.
What can you expect to be doing?
You will work within our advice line team focusing on our referral, triage process and advice line calls.
The role is predominantly telemedicine and will work closely with our central referral centre.
Your day-to-day work will include:
- Working with a team to respond to advice line queries, referrals and take appropriate action.
- Triaging new referrals, signposting appropriately based on the individual needs, and liaising with other services, internal and external.
- Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care.
- Assess the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome.
- Conducting home visits as required and feeding back to the community CNS team.
What will you bring?
You will:
- Be a Registered Nurse.
- Have specialist post‑graduate experience and knowledge in palliative care, acute oncology or chronic condition management.
- Remain calm under pressure during busy shifts.
- Work effectively with other healthcare professionals to ensure comprehensive assessment and care planning.
- Demonstrate excellent communication skills.
- Hold a full driving licence to enable travel for occasional home visits.
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Our Values
At St Margaret’s Hospice, our values guide everything we do. We are:
- Compassionate: Kindness and care for everyone, every day
- Collaborative: One team, working together for one goal
- Ambitious: Striving for better, now and into the future.
If these values resonate with you, we’d love to hear from you.
Inclusive recruitment
We are an equal opportunities employer and welcome applications from all sections of the community. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.
If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.
Why join St Margaret’s Hospice?
You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day.
We offer a supportive and inclusive working environment alongside a range of benefits including:
Holiday entitlement
- 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- For Band 5 clinical roles, annual leave entitlement may include reckonable service from previous clinical roles at Band 5 or above, where joining us directly from the NHS or another hospice.
Ability to buy and sell annual leave
Pension scheme
- NHS pension continuation where applicable*
- 6% employer / 5% employee contribution for non-NHS staff
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Additional Benefits
- Life assurance cover (2x salary)
- Health Cash Plans
- Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Opportunities to volunteer and support fundraising initiatives
- Eligibility criteria applies
Want to Apply or Find Out More?
If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Colleen Gagg at Colleen.Gagg@st-margarets-hospice.org.uk
We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.
If you have all the information you need, just click apply. We can't wait to hear from you!
Closing date: 12th August 2026
Unfortunately, we are unable to offer visa sponsorship at this time.
Safer Recruitment
St Margaret's Hospice are committed to safeguarding and promoting the welfare of those who use our services.
As part of our safer recruitment processes, all offers of employment are subject to satisfactory pre-employment checks relevant to the role. These may include verification of identity, right to work, references, qualifications, DBS, and other regulatory, fraud prevention, and compliance checks.
The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
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