St Margaret's Hospice Care
Advice Line Team Lead
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Make a difference at the most important time of life
We’re looking for a senior nurse ready to play a pivotal leadership role at the heart of our hospice services.
Salary: £49,338.85 - £56,461.82 per annum
Location: Taunton & Yeovil
Hours: 37.5 hours full-time (with participation in on-call rota). Part-time hours can be considered.
Working Pattern: 9:00 am to 5:00 pm, Monday to Friday. There may occasionally be a need to work outside of these hours.
As Advice Line Team Lead, you will lead two complementary teams: the Advice Line, staffed by qualified nurses who provide specialist clinical advice, and the Central Referral Centre, where administrators screen incoming calls and referrals to ensure they reach the right service.
This is a role where you can make a meaningful impact - ensuring patients and families receive the right care, at the right time, in the right place.
You’ll also lead your team through a period of development, strengthening performance, and building a positive, accountable, and supportive team culture.
What can you expect to be doing?
You will lead and develop a high-performing team, driving forward service innovation while maintaining responsive, compassionate care for patients and families.
Key aspects of the role include:
- Leading the triage and referral process, ensuring timely, safe, and appropriate responses
- Providing clinical advice for palliative and end-of-life care needs
- Managing team performance, rotas, recruitment, and development
- Using data and quality improvement methods to enhance service delivery and patient experience
- Working collaboratively with internal teams and other external healthcare services to ensure coordinated care
You will also play a key role in supporting service transformation and ensuring the new model is sustainable, effective, and responsive to demand.
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What will you be good at?
We’re looking for an experienced clinician who combines strong leadership capability, experience managing teams at a senior level, and palliative care expertise.
Requirements:
- Registered Nurse with current NMC registration
- Experience in palliative and end-of-life care
- Proven experience in leading teams and delivering service improvement, innovation, quality improvement, or project initiatives
- Strong clinical assessment, triage, and decision-making skills
- Excellent communication skills, including managing complex and sensitive conversations
- Experience of leading teams through change, including coaching, managing performance, and fostering a supportive, inclusive working environment.
- Ability to manage demand, prioritize, and make autonomous decisions
Inclusive recruitment
We recognize that no candidate will meet every requirement. If your experience broadly aligns with the role and you’re motivated to make a difference, we encourage you to apply.
We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce.
If you require any adjustments during the recruitment process, please contact recruitment@st-margarets-hospice.org.uk
Why join us?
At St Margaret’s Hospice Care, you’ll be part of a compassionate, forward-thinking organization where your work truly matters.
We offer:
- The opportunity to lead innovative service development
- Opportunities for community working, connecting directly with patients and their families
- A supportive, inclusive working culture focused on wellbeing
- Ongoing professional development and education opportunities
- The chance to make a real difference to patients and families at the most important time of their lives
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Holiday entitlement
- 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- For Band 5+ clinical roles, annual leave entitlement may include reckonable service from previous clinical roles at Band 5 or above, where joining us directly from the NHS or another hospice.
- Ability to buy and sell annual leave
Pension scheme
- NHS pension continuation where applicable*
- 6% employer / 5% employee contribution for non-NHS staff
Additional Benefits
- Life assurance cover (2x salary)
- Health Cash Plans
- Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Opportunities to volunteer and support fundraising initiatives
- Eligibility criteria applies
Want to Apply or Find Out More?
If you’d like to learn more or have an informal conversation before applying, please contact Colleen Gagg, Community Services Lead, at Colleen.Gagg@st-margarets-hospice.org.uk
We would also welcome the opportunity for you to visit the Hospice, meet our team, and see where we work before deciding whether the role is right for you.
If you are passionate about leading high-quality palliative care services and want to be part of an organization that puts people first, we would love to hear from you.
Closing date: 25th August 2026
Unfortunately, we are unable to offer visa sponsorship at this time.
DBS Information
This role requires a criminal background check via the disclosure procedure.
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