M&G
Advice Quality Consultant
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About M&G
At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
Advice Quality Consultant
The Advice Quality (AQ) team forms part of the Risk Control & Compliance function within Wealth Advice. The Advice Quality team undertake quality assurance activities for pre-sale and post-sale advice.
Reporting to the Advice Quality Manager you will undertake quality checking of advised sales and have sufficient product and technical knowledge to make judgements on the suitability of advice outcomes and documentation standards in line with the regulatory requirements.
You will have analytical skills to assess quality outcomes and draw conclusions, with an ability to provide effective feedback. This requires effective communication skills and an ability to report on quality activities.
This Advice Quality team focus on the following advised sales:
- Retirement Planning
- Estate Planning
- Pension Switches
- Investment Replacement
- Regulated Mortgages
- Protection
- Equity Release
The Team
Within the Advice Quality team sits the pre-sale and post-sale Advice Quality Consultants, the pre-sale team will assess the suitability of the advice prior to this being presented to the client, with the post-sale team completing the final assessment post-sale.
M&G Culture & Core Values
The Advice Quality culture, focuses on the core values of M&G. We are one team, aligned to one purpose. Client and customers are at the heart of everything we do, ensuring the correct client outcomes are achieved. We act with care and integrity, each taking accountability, ownership and responsibility for doing the right thing.
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Opportunity
The role would be a great opportunity for those looking to progress their career within an Advice Quality function, and further their knowledge with specialised advised sales areas such as Estate Planning, Equity Release and Long-Term Care.
Key Responsibilities For This Role
- To operate quality checking of advised sales enabling effective judgements on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards
- To advise on quality outcomes, providing clear professional feedback to advisers with adequate rationale
- To advise concise feedback on outcomes achieved and where quality can be improved to develop advisers to achieve better client outcomes and file quality documentation
- To operate collaboratively with colleagues to improve overall quality outcomes and provide consistent feedback
- Build a rapport with the advisers within the firm and other Departments to ensure that good relationships are maintained
- Contribute into the design and implementation of quality standards, identifying any trends and proposing resolutions to achieve the required standards
- Achievement of individual productivity targets and objectives
- To prepare reporting on quality assurance activities
Key Knowledge, Skills & Experience
- Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role or could be achieved within 6 months
- Detailed knowledge of assessing suitability of advice outcomes, ideally from working in a compliance function
- Detailed knowledge of Pension and Investment products is essential to the role
- Working knowledge of Risk, Compliance and Advice in UK financial services
- Some experience of Financial Services regulation, in particular in the context of suitability would be an advantage
- Experience with Mortgage, Protection and Later Life products would be an advantage
Location
Stirling or Edinburgh
Job Level
Experienced Colleague
Recruiter
Amy Curtis
What We Offer
We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:
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- A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
- Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
- Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
Diversity & Inclusion
At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: careers@mandg.com
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