Citizens Advice
Advice Service Manager
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Advice Service Manager
Do you have a passion for helping people and a solid understanding of the current welfare benefits system? Do you have excellent Microsoft Excel skills (to efficiently manage, analyse and visualise data)?
We're looking for a highly motivated, committed, and experienced individual to join the existing Management Team as an Advice Service Manager.
If this sounds like you, then apply today!
Position: Advice Service Manager
Location: Chesterfield or Ilkeston (hybrid mix of home and office working)
Salary: £36,887.00 per annum, pro rata
Hours: Full-Time (37 hours per week)
Contract: Permanent
Closing Date: 31st August 2026
About the Role
In this role, you will take the lead on managing assigned advice services, projects, and the staff working on these, as well as contributing to the running of the wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics.
Main areas of responsibility include:
- Service Management
- Performance and Quality
- Stakeholder Engagement and Development
- Data, Reporting, and Compliance
- Staff and Team Leadership
- Training and Development
- Teamwork and Relationships
There is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to the offices when required.
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We welcome and encourage applications from people of all backgrounds. The organisation is proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
About You
We are looking for someone with strong and wide-ranging advice knowledge, an understanding of the holistic services offered by the organisation, and the ability to thrive in a fast-paced environment.
The ideal candidates will have:
- Excellent communication skills
- A non-judgemental, empathetic approach to people
- Strong IT and digital skills, with the ability to learn new systems quickly
- Strong, demonstrable Microsoft Excel skills with the ability to efficiently manage, analyse, and visualise data
- A commitment to working to performance targets and KPIs
- A solid understanding of the current welfare benefits system
With experience of:
- Managing, recruiting, motivating, and developing staff.
- Supervising or managing an advice service or project.
- Monitoring and managing performance against quality standards and KPIs.
- Using case management systems and producing performance reports.
- Leading teams, prioritising workloads, and making decisions in a high-demand environment
About the Organisation
Join a local charity that provides free, confidential, independent, and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash, and High Peak.
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This advice can help people find a way forward with their problems, whoever they are, whatever the problem.
What is on offer:
The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: Depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: The option to work from home, if it works for you and for the team
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.
Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
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