Suffolk Jobs Direct
Advice Worker
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- Suffolk Refugee Support
- Address: Ipswich, Suffolk IP1 3EP
- Salary: £22,472 per annum (£28,091 FTE for 35 hours per week)
- Hours: 28 hours per week
- Contract: Permanent subject to a 3-month probation review. Required as soon as possible
- Reference: 0872
Location: Partly based at 38 St Matthew’s Street, Ipswich, IP1 3EP and partly on location in Suffolk. This role will involve regular travel across the county.
About the Role
Suffolk Refugee Support is looking for an Advice Worker.
The Advice Worker will work in Ipswich and elsewhere in Suffolk and will be responsible for delivering advice and practical support to asylum seekers and refugees arriving in the county. You will ensure that all clients receive appropriate help and assistance, working either directly with the clients, via volunteers, or by signposting to other agencies.
The work will involve communicating with different agencies and individuals in a cohesive and clear manner to ensure that Suffolk Refugee Support is responsive and effective in overcoming the hurdles experienced by people arriving here.
The role will involve helping asylum seekers and refugees to settle into life in the UK, including practical support with health provision, schools and education for children, English language classes, applications for benefits and employment and training advice. You will need to be sensitive to the needs of highly traumatised people and able to offer them reassurance, security and hope through their interventions. You will need to advocate for clients to ensure other agencies respond appropriately to their needs.
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Requirements
You will need:
- an understanding of the experiences of people seeking asylum in the UK and commitment to upholding their legal rights and entitlement
- experience of assisting people to improve their personal circumstances through self-empowerment
- experience of working within a multicultural team
For the full list of essential criteria see the recruitment pack.
About Us
Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly on location with refugees and asylum seekers housed in accommodation across Suffolk.
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Benefits
We will offer you:
- competitive salaries
- contributory pension scheme – up to 6% Employer contribution in addition to Employee contribution
- 25 days annual leave pro rata (plus public holidays pro rata)
How to Apply
To find out more
Please read the recruitment pack on our website [https://suffolkrefugee.org.uk/current-vacancies/]
For further information, please email HR@suffolkrefugee.org.uk or call 01473 400785.
To apply, please visit our website [https://suffolkrefugee.org.uk/current-vacancies/] and complete the Application Form, the Equal Monitoring Form, attach your CV and follow steps in the recruitment pack on how to submit your application.
IMPORTANT PLEASE READ BEFORE APPLYING
To apply, please follow the application process detailed above.
This job does not have a Suffolk Jobs Direct online application form.
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Closing date: 12 pm, 25 August 2026.
Interview date: 3 September 2026.
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